Chemical Equipment Support Engineer

3 weeks ago


Shelton, Connecticut, United States Howard-Sloan Search, Inc. Full time
About the Role

We are currently seeking a Chemical Equipment Support Engineer to join our team. As a key member of our service team, you will be responsible for providing engineering support for microwave digestion products, mercury analyzers, and clean chemistry solutions.

Responsibilities:

  • Provide remote technical support (troubleshooting) for client issues via phone and email.
  • Create and dispatch all reactive work orders as necessary, provide quotations for non-contract work orders, and ensure timely service and client communication by field team.
  • Adhere to standard operating procedures (SOP) for issue escalation, maintain detailed records of service interactions, and update documentation in SharePoint.

Requirements:

  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, OR a Bachelor's degree in Chemistry or a related field.
  • 2-5 years of experience in technical customer support or electromechanical repair for analytical instrumentation.
  • Exceptional written and verbal communication and interpersonal skills, attention to detail, and record-keeping skills.
  • Able to prioritize and manage multiple responsibilities in a fast-paced environment.
  • Proficient in MS Office;
  • experience with Salesforce, ServiceMax, or similar platforms is preferred.

What We Offer:

  • Comprehensive benefit package (medical, dental, vision)
  • Competitive salary range of $80,000 - $110,000 per year.
  • Ongoing training and development opportunities.


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