Chemical Equipment Support Engineer
3 weeks ago
We are currently seeking a Chemical Equipment Support Engineer to join our team. As a key member of our service team, you will be responsible for providing engineering support for microwave digestion products, mercury analyzers, and clean chemistry solutions.
Responsibilities:
- Provide remote technical support (troubleshooting) for client issues via phone and email.
- Create and dispatch all reactive work orders as necessary, provide quotations for non-contract work orders, and ensure timely service and client communication by field team.
- Adhere to standard operating procedures (SOP) for issue escalation, maintain detailed records of service interactions, and update documentation in SharePoint.
Requirements:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, OR a Bachelor's degree in Chemistry or a related field.
- 2-5 years of experience in technical customer support or electromechanical repair for analytical instrumentation.
- Exceptional written and verbal communication and interpersonal skills, attention to detail, and record-keeping skills.
- Able to prioritize and manage multiple responsibilities in a fast-paced environment.
- Proficient in MS Office;
- experience with Salesforce, ServiceMax, or similar platforms is preferred.
What We Offer:
- Comprehensive benefit package (medical, dental, vision)
- Competitive salary range of $80,000 - $110,000 per year.
- Ongoing training and development opportunities.
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