Chemist Support Services Expert

1 week ago


Shelton, Connecticut, United States Howard-Sloan Search, Inc. Full time

We are looking for a Chemist Support Services Expert to join our team. In this role, you will provide engineering support for microwave digestion products, mercury analyzers, and clean chemistry solutions. You will utilize your strong troubleshooting skills and customer-focused approach to resolve client issues efficiently.

Responsibilities:
  • Provide remote technical support via phone and email to clients with analytical instrumentation issues.
  • Create and dispatch work orders as necessary, provide quotations for non-contract work orders, and ensure timely service and client communication.
  • Maintain detailed records of service interactions and update documentation in SharePoint.

The estimated annual salary for this position is $90,000 - $125,000, depending on experience and qualifications.

To be successful in this role, you will need a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, or a Bachelor's degree in Chemistry or a related field. Additionally, 2-5 years of experience in technical customer support or electromechanical repair for analytical instrumentation is preferred.



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