Chemical Support Professional
3 days ago
We are seeking a Chemical Support Professional to join our team in providing engineering support for microwave digestion products, mercury analyzers, and clean chemistry solutions. This role requires strong troubleshooting abilities and a customer-focused approach to resolve client issues efficiently.
Key Responsibilities:
- Technical Support: Provide remote technical support (troubleshooting) for client issues via phone and email. Coordinate with the Service Manager and partners to resolve escalated issues.
- Work Order Management: Create and dispatch all reactive work orders as necessary, provide quotations for non-contract work orders, and ensure timely service and client communication by field team.
- Documentation and Training: Adhere to standard operating procedures (SOP) for issue escalation, maintain detailed records of service interactions, and update documentation in SharePoint. Develop training materials and SOPs to enhance team efficiency.
- General Support: Serve as backup support for the Service Coordinator and Service Manager, assisting with work order dispatching, instrument registration, and part order processing.
Required Skills and Qualifications:
Education: A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, OR a Bachelor's degree in Chemistry or a related field.
Background: 2-5 years of experience in technical customer support or electromechanical repair for analytical instrumentation. Proficiency with analytical instrumentation software, troubleshooting, and computer architecture. Ability to read electrical schematics and perform multimeter measurements, including AC/DC current, amperage, resistivity, and continuity.
Candidate Profile: Exceptional written and verbal communication and interpersonal skills, attention to detail, and record-keeping skills. Ability to prioritize and manage multiple responsibilities in a fast-paced environment. Proficient in MS Office; experience with Salesforce, ServiceMax, or similar platforms is preferred.
Salary and Benefits:
$80,000 - $110,000 per year, depending on experience. Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
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