Office Service Representative II

3 days ago


Richardson, Texas, United States Canon U.S.A., Inc. Full time
Job Title: Office Service Representative II

Under general supervision, this role is responsible for handling and dispatching mail, packages, and interoffice correspondence for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality, and other duties as assigned.

Key Responsibilities:
  • Customer Service: Insure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
  • Mail/Packages/Pouches: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Supplies/Copying/Faxing/Administration: Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
Requirements:
  • High school Diploma or equivalent
  • 2-5 years' experience working in a mailroom or professional office environment
  • Knowledge of metering, weighting, logging and other shipping procedures
  • Proficiency in computer skills preferred
  • Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
  • Excellent customer service, professional attitude and appearance are a must
  • Ability to work overtime & meet deadlines
What We Offer:
  • Competitive pay & benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide


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