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Front Desk Agent

1 month ago

White River Junction, Vermont, United States Schulte Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Schulte Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Responsibilities:
  • Greets guests as they arrive and provides a warm welcome
  • Reviews arrival lists daily and assists in preparing and assembling welcome amenities
  • Escorts VIPs to room and checks them in prior to arrival
  • Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed
  • Responsible for issued bank, counting bank at beginning and end of shift, and ensuring all cash drops are done in accordance with proper cash handling procedures
  • Keeps front desk area clean and organized
  • Assists with lobby activation as needed
  • Utilizes proper procedures when handling guest PPI data
  • Follows checklist when going through check-in or check-out with guests, always retrieving necessary identification documents and form of payment upon arrival
  • Attends promptly to guest needs and inquiries
Requirements:
  • Minimum of one (1) year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
What We Offer:
  • A rewarding, fun, and flexible work environment
  • Exciting perks, including Daily Pay, free telemedicine, and virtual mental health care access
  • A robust benefit package, including multiple health insurance and life insurance options, 401k plan, paid time off, holiday pay, pet insurance, and employee assistance program
  • Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more

We are an Equal Opportunity Employer and welcome applications from diverse candidates.