Customer Service Representative
3 weeks ago
Key Responsibilities:
Greet members and guests as they enter and exit the club, providing assistance with any questions or concerns while checking in.
Connect with members on the club floor, offering support and assistance in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Execute retail transactions with accuracy and drive sales goals.
About the Role:
As a Front Desk Associate at Planet Fitness, you will be the first point of contact for our members and guests. You will be responsible for providing exceptional customer service, resolving member concerns, and supporting the overall success of the club.
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