Customer Service Representative

5 hours ago


Essex Junction, Vermont, United States Planet Fitness - Burlington Fitness, Inc Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting members, answering phones, and handling front desk activities with a high level of professionalism and attention to detail.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests
  • Handle front desk activities, including answering phones, checking members into the system, and processing new member sign-ups
  • Facilitate updates to member accounts and maintain the neatness and cleanliness of the club
  • Close shift for the business day and create a bank deposit for the next day
Requirements
  • Basic computer proficiency
  • Upbeat and positive attitude
  • Punctuality and reliability
  • Must be 18 years of age or older

Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.



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