Senior Operations Manager
2 weeks ago
We are seeking an experienced and dynamic General Manager to oversee all aspects of the resort's operations at Essex Resort Holdings. As the ideal candidate for this role, you will lead a talented team in a collaborative and service-driven environment, embodying the resort's commitment to luxury, culinary excellence, and wellness.
About the Role
The General Manager will be responsible for maintaining and enhancing the resort's reputation for delivering exceptional guest experiences. Key responsibilities include:
- Leadership & Team Management
Foster a positive and motivated workplace culture focused on guest satisfaction, employee development, and operational efficiency.
- Guest Experience
Implement guest service strategies, monitor feedback, and ensure the highest level of hospitality and personalized service across all areas of the resort.
- Operational Oversight
Manage day-to-day operations, including front desk, reservations, food and beverage, housekeeping, spa, and events. Ensure that all departments function seamlessly and are aligned with the resort's service standards and brand values.
- Financial Management
Oversee financial performance, including budgeting, forecasting, and revenue management. Develop strategies to optimize profitability while maintaining high-quality guest services.
- Sales & Marketing
Work closely with the sales and marketing teams to drive occupancy, increase brand visibility, and create unique guest offerings.
- Culinary & Spa Excellence
Collaborate with the culinary and spa teams to maintain the resort's high standards in its renowned culinary and wellness offerings.
- Compliance & Safety
Ensure the property complies with all local, state, and federal regulations, including health and safety standards.
Requirements
- Bachelor's degree in Hospitality Management, Business, or a related field (preferred)
- Minimum of 5-7 years of progressive leadership experience in a luxury hotel, resort, or hospitality environment
- Strong financial acumen with experience in budgeting, forecasting, and revenue management
- Proven ability to lead and inspire large, diverse teams across multiple departments
- Exceptional guest service skills with a passion for delivering personalized, memorable experiences
- Experience in luxury food and beverage operations and spa management is highly desirable
- Strong interpersonal and communication skills, with the ability to engage with guests, staff, and community stakeholders
- Ability to thrive in a fast-paced environment while managing multiple priorities and deadlines
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