Overnight Shift Manager
4 weeks ago
The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong focus on customer satisfaction, with a commitment to delivering exceptional service in a fast-paced environment.
Key Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day and create a bank deposit for the next day.
- Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
Compensation: $15.25 per hour
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Caregiver - Overnight Shifts
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