IT Service Management Specialist

2 days ago


Chantilly, Virginia, United States SAIC Full time

Job Title: IT Service Management Specialist

Job Summary:

SAIC is seeking an IT Service Management Specialist to join our team. As an IT Service Management Specialist, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.

Key Responsibilities:

  • Participate in a team defining, managing, and improving the ITIL sub-processes of Release and Deployment Management, Service Validation and Testing, Change Evaluation, Event Management, Strategic Assessment, Product Development, and Service Level Management.
  • Assess internal and external factors, establish service objectives, align services with customer desired outcomes, and prioritize investments.
  • Draft and negotiate Service Level Agreements (SLAs) with service providers, review and report on achievement of service thresholds and objectives.
  • Produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's objectives.

Requirements:

  • Must be a US Citizen.
  • Bachelor's degree in a STEM field of study and five (5) years or more experience; Master's and three (3) years or more experience; PhD and 0 years related experience. Applicable work experiences may be considered in lieu of degree.
  • ITIL v3 or 4 related certifications are a plus, but not required.
  • Must possess and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly.

SAIC is an Equal Opportunity Employer.



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