IT Service Management Analyst
2 months ago
Job Summary:
We are seeking an ITSM Incident Management Specialist to join our team at General Dynamics Information Technology. As an ITSM Incident Management Specialist, you will be responsible for leveraging ITIL practices and ServiceNow to ensure efficient resolution of IT incidents.
Key Responsibilities:
- Triage, prioritize, and manage incident and change tickets, ensuring quality and timely resolution.
- Monitor IT systems, networks, servers, and applications to identify and resolve issues proactively.
- Work closely with Incident Managers and cross-functional teams to address and resolve incidents, ensuring effective communication.
- Develop and refine Incident Management and monitoring procedures, driving continuous improvement.
- Document incidents and solutions clearly; escalate critical incidents as needed.
- Analyze trends in alerts and performance to prevent future incidents.
Requirements:
- Proficient in ITIL frameworks and ServiceNow or equivalent ITSM application.
- 3+ years in systems administration, preferably in government or intelligence sectors.
- Strong analytical, problem-solving, and communication skills.
- Willingness to work flexible shifts to cover 24/7 operations.
Preferred Qualifications:
- CompTIA Security+ certification.
- BA/BS in Information Technology, Computer Science, or a related field (or equivalent experience).
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
- Continuous learning and professional development opportunities.
- Collaborative and inclusive work culture.
- Contribution to critical business operations and the chance to make a significant impact.
About Us:
- General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.
- We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
-
Management Analyst
4 weeks ago
Chantilly, Virginia, United States American Systems Full timeJob Title / Level Management Analyst - Secret Clearance Clearance Required?Secret Location: Patuxent River, MD 20670 US (Primary)Telecommuter/Any State, US % Travel 0 - 10% Job Description We are seeking a Management Analyst with a proven track record in program management and analysis to support requirements, budgets, schedules, and data interpretation for...
-
Management Analyst
1 month ago
Chantilly, Virginia, United States Department of The Air Force Full timeJob SummaryWe are seeking a highly skilled Management Analyst to join our team at the Department of The Air Force. As a Management Analyst, you will play a critical role in planning, organizing, and overseeing the activities of the Division.Key ResponsibilitiesFormulate program goals, plans, policies, and procedures to support the development and operation...
-
Project Management Analyst
4 days ago
Chantilly, Virginia, United States Kadiak, LLC Full timeJob Title: Project Management AnalystAbout the Role:Kadiak, LLC is seeking a highly skilled Project Management Analyst to support our government customer. As a key member of our team, you will be responsible for managing projects from initiation to closure, ensuring timely delivery, and meeting customer expectations.Key Responsibilities:- Coordinate project...
-
Senior Web Application Developer
1 week ago
Chantilly, Virginia, United States Gridiron IT Full timeGridiron IT is seeking a skilled Web Developer to collaborate with an AGILE development team in creating business applications using HTML5, JavaScript, Bootstrap, C#.NET, SQL, and Amazon Web Services. The successful candidate will work closely with analysts, project leads, UI/UX developers, testers, and customers to define requirements, implement business...
-
Office Management Analyst
2 months ago
Chantilly, Virginia, United States Avint Full timeJob OverviewAvint is currently on the lookout for a dedicated and career-focused Administrative Analyst to enhance our team. This role is essential in providing support for various administrative and data management tasks within our intelligence divisions, contributing to the overarching objectives of the Cyber Division.Key Responsibilities:Monitor and...
-
Service Delivery Manager
2 weeks ago
Chantilly, Virginia, United States Information Management Group Full timeService Manager Job DescriptionAt Information Management Group, we are seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for defining, maintaining, and executing processes that improve operational efficiency.Key Responsibilities:Develop and maintain service processes that meet customer needs and...
-
IT Product Analyst
2 weeks ago
Chantilly, Virginia, United States Ampcus Full timeJob Summary:As a skilled IT Product Analyst, you will partner with business and technology product stakeholders to understand business requirements and manage product-level technical requirement activities. You will work closely with TPMs to identify priority activities and assignments, possess high-level proficiency in system requirements, product, and...
-
Business Management Financial Analyst
4 days ago
Chantilly, Virginia, United States Rigil Corporation Full timeJob DescriptionAt Rigil, we are seeking a highly skilled Business Management Financial Analyst to join our team. The ideal candidate will have a strong background in financial analysis, budgeting, and planning, with excellent communication and problem-solving skills.Key Responsibilities:Coordinate, account, plan, and administer business functions.Provide...
-
Cybersecurity Data Analyst
1 week ago
Chantilly, Virginia, United States American Systems Full timeJob Title: Cybersecurity Data AnalystWe are seeking a highly skilled Cybersecurity Data Analyst to join our team at American Systems. As a Cybersecurity Data Analyst, you will play a critical role in supporting our cybersecurity initiatives and ensuring the security of our systems.Key Responsibilities:* Support cybersecurity data initiatives and Risk...
-
Mid-Level Web Developer
2 weeks ago
Chantilly, Virginia, United States Blackspoke IT Full timeJoin Blackspoke IT as a Web Developer MidBlackspoke IT is seeking a skilled Web Developer Mid to join our team in Chantilly, VA. As a Web Developer Mid, you will play a critical role in developing business applications that support our government customer.Key Responsibilities:Design, develop, and modify software systems using HTML5, JavaScript, Bootstrap,...
-
Senior Program Analyst
3 weeks ago
Chantilly, Virginia, United States QinetiQ Full timeJob Title: Senior Program AnalystQinetiQ US is seeking a highly motivated and experienced Senior Program Analyst to support technical projects for a government client. The ideal candidate will provide leadership and guidance through knowledge, experience, and their ability to effectively manage and oversee current and emerging Research, Development and...
-
Senior Program Analyst
4 weeks ago
Chantilly, Virginia, United States QinetiQ Full timeSenior Program AnalystQinetiQ US is seeking a highly motivated and experienced Senior Program Analyst to support technical projects for a government client. As a key member of our team, you will provide leadership and guidance through knowledge, experience, and your ability to effectively manage and oversee current and emerging Research, Development and...
-
Schedule Analyst
4 weeks ago
Chantilly, Virginia, United States Zolon Tech Solutions, Inc. Full timeJob Title: Schedule AnalystWe are seeking a skilled Schedule Analyst to join our team at Zolon Tech Solutions, Inc. The ideal candidate will have experience in schedule management, project coordination, and operations management.Key Responsibilities:Develop and maintain schedules for IT technical development projects and programsCollect and review project...
-
Service Delivery Manager
1 week ago
Chantilly, Virginia, United States IMG Information Management Group, Inc. Full timeService Delivery ManagerIMG is seeking a highly skilled Service Delivery Manager to support our Defense and National Security sector. The successful candidate will be responsible for defining, maintaining, and executing processes that improve operational efficiency.Key Responsibilities:Ensures services are defined and continuous service processes work in...
-
Service Delivery Manager
3 weeks ago
Chantilly, Virginia, United States IMG Information Management Group, Inc. Full timeJob Title: Service Delivery ManagerOpportunity IMG has an opening for a Service Delivery Manager professional to support the Defense and National Security sector.Job Duties:Define, maintain, and execute processes that improve operational efficiency.Ensure services are defined and continuous service processes work in practice.Meet with SMEs to gather...
-
Systems Analyst
2 weeks ago
Chantilly, Virginia, United States WingSwept Full timeJob Title: Systems AnalystWe are seeking a highly skilled Systems Analyst to join our team at WingSwept. As a Systems Analyst, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues, and ensuring seamless service delivery.Key Responsibilities:Provide first-level customer support, including...
-
Chantilly, Virginia, United States General Dynamics Information Technology Full timeJob SummaryWe are seeking an ITSM Incident Management Analyst to join our team at General Dynamics Information Technology. As an ITSM Incident Management Analyst, you will be responsible for ensuring the efficient resolution of IT incidents using ITIL practices and ServiceNow. Your role will expand to include monitoring duties, enhancing our ability to...
-
Service Desk Analyst Position
4 days ago
Chantilly, Virginia, United States Kadiak, LLC Full timeJob Summary:Kadiak, LLC is seeking a highly skilled Jr. Service Desk Analyst to support our financial and facility applications. The ideal candidate will have strong problem-solving and analytical skills, excellent communication and interpersonal skills, and the ability to work collaboratively with team members and other departments.Key...
-
Signals Analyst
1 week ago
Chantilly, Virginia, United States DeNOVO SOLUTIONS Full timeJob Title: Signals Analyst Job Summary: DeNOVO Solutions is seeking a skilled Signals Analyst to join our team. As a Signals Analyst, you will work in a state-of-the-art lab, assisting in the testing and development of a new tool. Your expertise in signal processing, RF detection, and COMINT analysis will be crucial in this role. Key Responsibilities: *...
-
Compensation Analyst
2 weeks ago
Chantilly, Virginia, United States Sparks Group Full timeJob SummarySparks Group is seeking a highly skilled Compensation Analyst to join their team. As a key member of the compensation team, you will be responsible for managing the annual equity review process, ensuring pay positioning is appropriate for all employees, and working on compensation for acquisitions.Key ResponsibilitiesManage the annual equity...