IT Service Management Specialist
4 days ago
About the Role
SAIC is seeking an experienced IT Service Management professional to join our team as a Service Delivery Strategist. As a key member of our team, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.
Key Responsibilities
- Participate in a team defining, managing, and improving the ITIL sub-processes of Release and Deployment Management, Service Validation and Testing, Change Evaluation, Event Management, Strategic Assessment, Product Development, and Service Level Management.
- Assess internal and external factors, establish service objectives, align services with customer desired outcomes, and prioritize investments.
- Draft and negotiate Service Level Agreements (SLAs) with service providers, review and report on achievement of service thresholds and objectives.
- Produce recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's objectives.
Requirements
- Must be a US Citizen.
- Bachelor's degree in a STEM field of study and five (5) years or more experience; Master's degree and three (3) years or more experience; PhD and 0 years related experience. Applicable work experiences may be considered in lieu of degree.
- ITIL v3 or 4 related certifications are a plus, but not required.
- Certified Program Management Professional (PMP) is a plus, but not required.
- Scaled Agile Framework for enterprise (SAFe) is a plus, but not required.
- Must possess and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly.
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