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IT Service Management Specialist
2 months ago
SAIC is seeking an experienced IT Service Management professional to join our team. As an IT Service Management Specialist, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.
Key Responsibilities- Participate in a team defining, managing, and improving ITIL sub-processes, including Release and Deployment Management, Service Validation and Testing, Change Evaluation, Event Management, Strategic Assessment, Product Development, and Service Level Management.
- Assess internal and external factors, establish service objectives, align services with customer desired outcomes, and prioritize investments.
- Develop and maintain service level agreements (SLAs) with service providers, review and report on achievement of service thresholds and objectives.
- Collaborate with stakeholders to identify and prioritize service improvement initiatives.
- Provide recommendations and deliverables in a thorough, practicable, and consistent manner congruent with the organization's objectives.
- Bachelor's degree in a STEM field and five years or more experience; Master's degree and three years or more experience; PhD and zero years related experience.
- ITIL v3 or 4 related certifications are a plus, but not required.
- Certified Program Management Professional (PMP) is a plus, but not required.
- Scaled Agile Framework for enterprise (SAFe) is a plus, but not required.
- Must possess and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training.