Customer Success Professional

6 days ago


San Diego, California, United States Proactive Mktg LLC. Full time
About Proactive Marketing

We are a forward-thinking marketing agency dedicated to helping chiropractors achieve their business goals and make a positive impact on their patients' lives. Our mission is centered around innovation, personal development, leadership, and fostering a winning environment that empowers our employees to excel.

As a company, we prioritize building a unique working experience for our team members, offering the flexibility to work remotely from anywhere in the world. This approach allows us to cultivate a strong company culture that values mutual respect, high-quality service, expectation setting, and coaching.

We are committed to providing exceptional results and impeccable service to our clients. Our Account Managers serve as the primary point of contact, handling all day-to-day client interactions and managing projects to foster client success.

The ideal candidate will possess strong organizational, time-management, and interpersonal skills, with the ability to work independently in a fast-paced environment. They will be responsible for managing a book of clients, serving as their sole point of contact via text, call, and email, and using our company's core values to guide independent decisions about client accounts.

This role involves innovating new methods to improve client experience and retention, managing the entire client life-cycle, including onboarding calls, launch calls, check-ins, billing, and offboarding calls. The successful candidate will also utilize Slack for communication with the team, upsell clients on relevant products, collect client feedback, and participate in ongoing training and education in advertising/marketing.

We offer a competitive pay package, with a salary range of $45,000 - $70,000 per year, based on performance and location. Additional benefits include paid time off, remote work options, access to world-class training and education, constant investment in personal development, and a quickly growing company that favors promoting internally.



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