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Clinical Support Specialist

2 months ago

Chicago, Illinois, United States One Medical Full time
About One Medical


One Medical is redefining primary care by making it more affordable, accessible, and enjoyable for everyone involved. Our mission is to enhance the healthcare experience for patients, providers, employers, and health networks alike.

With a combination of in-office and 24/7 virtual care services, on-site laboratories, and programs dedicated to preventive care, chronic illness management, and mental health, we have been improving lives for over fifteen years. In early 2023, we joined forces with Amazon to expand our reach and impact.

As we grow, we are committed to building a diverse and empathetic team that fosters an environment where everyone can thrive.

The Role


As a Phlebotomist/Administrative Assistant (known internally as a Member Support Specialist/Lab Service Specialist), you will play a crucial role in delivering an outstanding experience for our patients. Your responsibilities will include performing venipuncture, managing dispensary tasks, and providing essential clinical support services.

You will serve as a patient ambassador, utilizing your exceptional interpersonal skills to create meaningful connections and remove barriers to care, ensuring a remarkable in-office experience. Your duties will also encompass office management, scheduling, inventory control, and maintaining the overall ambiance of the office.

As the first point of contact for patient feedback, you will collaborate with Leads, Office Managers, and in-office providers to provide comprehensive support.

Key Responsibilities
  • Deliver high-quality venipuncture services across diverse patient demographics.
  • Assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, and vaccinations.
  • Uphold in-office care standards through meticulous specimen handling, inventory management, and sterilization protocols.
  • Manage dispensary tasks such as verifying counts, maintaining inventory, and preparing prescriptions for patient pickup.
  • Support patient communication by addressing inquiries, following up on lab results, and assisting providers with clerical tasks.
  • Perform front desk duties, including check-in/check-out, insurance verification, and managing patient paperwork.
  • Contribute to team development through participation in meetings and collaborative problem-solving.
  • Maintain the cleanliness and organization of both patient and employee areas.
  • Become proficient in our technology suite to facilitate effective communication and task completion.
Qualifications


To be successful in this role, you should possess:

  • A minimum of 6 months of relevant experience as a Medical Assistant or Phlebotomist.
  • Strong written and verbal communication skills.
  • A High School Diploma or equivalent.
  • Proficiency in computer technology and the ability to navigate multiple software systems.
  • Experience working in diverse, collaborative teams.
  • Confidence and trustworthiness during the specimen collection process.
  • A proven ability to adapt to change and learn quickly.
  • Preferred phlebotomy certification and experience with extended scope care.
Benefits


We offer a comprehensive benefits package to support your health and wellness, including:

  • Paid sabbatical after 5 and 10 years of service.
  • Employee Assistance Program for confidential support.
  • Competitive medical, dental, and vision plans.
  • Free One Medical memberships for you and your family.
  • Pre-tax commuter benefits.
  • PTO cash outs for accrued hours.


Additionally, we provide a competitive salary starting at $22.75 per hour based on a full-time schedule.


One Medical is an equal opportunity employer, encouraging applicants from diverse backgrounds to apply. We participate in E-Verify to confirm employment eligibility.