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Account Management Associate

2 months ago

Dearborn, Michigan, United States Captain Jays Full time
Position Overview

We are looking for a dedicated and detail-focused Account Specialist to become a valuable member of our team at Captain Jays. The successful candidate will bring 3-8 years of experience in the hospitality sector, showcasing a robust background in customer relations and administrative assistance.

As an Account Specialist, your primary responsibility will be to oversee client accounts, ensuring their requirements are fulfilled while delivering outstanding support throughout their journey with our organization. This is a full-time role that demands exceptional communication skills, effective time management, and the ability to collaborate with multiple departments.

Key Responsibilities
  • Oversee and manage client accounts utilizing CRM systems to guarantee high satisfaction and retention rates.
  • Conduct data entry tasks to maintain accurate and current client information.
  • Assist clients with inquiries, resolve challenges, and provide solutions to enhance their overall experience.
  • Create reports using Microsoft Excel to monitor account activities and performance indicators.
  • Work alongside sales and marketing teams to support client onboarding and promotional activities.
  • Prepare and present updates on account status and service offerings to clients and internal teams.
  • Utilize QuickBooks for billing inquiries and management of financial records.
  • Support administrative functions and contribute positively to the workplace atmosphere.
Qualifications
  • High school diploma or equivalent; additional education in business or hospitality is advantageous.
  • 3-8 years of relevant experience in a comparable role within the hospitality industry.
  • Proficient in QuickBooks, Microsoft Excel, and CRM platforms.
  • Strong customer service capabilities with effective communication skills for diverse clientele.
  • Excellent organizational and time management skills, with a keen eye for detail.
  • Able to thrive in a team-oriented environment and collaborate with various departments.
  • Proven problem-solving skills and a proactive approach to overcoming challenges.
  • Presentation skills to effectively share information with clients and team members.