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Client Support Specialist

2 months ago


Bremen, Ohio, United States Webhelp Full time

Career Opportunity:
Become a vital part of our organization as a Customer Service Representative.

About Us:
Webhelp is a prominent provider of customer experience solutions, committed to delivering outstanding service to leading global brands. Our workforce is diverse, inclusive, and dedicated to positively impacting customer experiences.

Key Responsibilities:

  • Actively listen to customer inquiries and issues
  • Manage outstanding payments and facilitate collections
  • Maintain comprehensive knowledge of client offerings
  • Accurately document and process information
  • Monitor and retrieve data within the call management system
  • Address fraud prevention and transaction-related disputes
  • Ensure service delivery aligns with established performance metrics
Qualifications:
  • High School Diploma or equivalent required
  • At least 6 months of experience in customer service
  • Proficient computer skills
  • Willingness to work flexible shifts
Benefits:
  • Competitive hourly wage
  • Comprehensive training and performance incentives
  • Employee referral bonus program
  • Extensive benefits package
  • Health and wellness initiatives
  • Opportunities for mentorship
  • Modern office environment
Become Part of Our Organization:
If you are looking to contribute to a global company that prioritizes employee development and success, consider the opportunity to work as a Customer Service Representative at Webhelp.