Customer Service Solutions Specialist

2 weeks ago


Miami, Florida, United States Miami Beach Medical Group Full time
Position Overview

The Customer Service Solutions Specialist plays a crucial role in providing exceptional support to both members and healthcare providers. This position involves managing inbound communications, accurately documenting information, and ensuring a high standard of service is maintained at all times.

Key Responsibilities
  • Respond to incoming calls promptly, ensuring each call is appropriately identified and directed to the relevant department.
  • Exhibit professional telephone manners while handling calls, minimizing hold times for customers.
  • Confirm insurance details, gather necessary referrals and authorizations, and maintain accurate records.
  • Oversee patient scheduling, ensuring documentation is precise and follow-ups are conducted as required.
  • Reiterate essential information when taking messages to ensure clarity.
  • Work towards restoring customer satisfaction and collaborate with other teams as necessary.
  • Conduct problem analysis and provide effective solutions to inquiries.
  • Carry out additional tasks as assigned.
Qualifications
  • High school diploma or equivalent required.
  • A minimum of one year of experience in customer service is essential.
  • Preferred experience of 1-3 years in a healthcare environment.
  • Bilingual proficiency in English and Spanish is an advantage.


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