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Customer Service Specialist

2 months ago

Miami, Florida, United States Craftexcom Full time
Job Overview

Position: Call Center Representative

Location: Miami, FL


Welcome to Craftexcom, a vibrant and forward-thinking marketing firm dedicated to transforming brands through innovative strategies and creative solutions. Our commitment lies in providing outstanding services that effectively engage businesses with their desired audience.


About the Role: Craftex Communications is seeking enthusiastic Call Center Representatives to enhance our customer service team. In this role, you will be instrumental in offering top-notch support and assistance to our clientele.


Compensation: $48,000 hourly
Employment Type: Full-time


Key Responsibilities:
  • Respond to incoming calls and address customer inquiries promptly and professionally.
  • Provide detailed information regarding products, services, and ongoing promotions.
  • Manage and resolve customer complaints, escalating issues when necessary to guarantee satisfaction.
  • Process orders, applications, and requests efficiently.
  • Maintain precise records of customer interactions and transactions.
  • Adhere to communication protocols to ensure consistent and high-quality service.
  • Identify and escalate priority issues to the relevant departments.

Required Skills and Qualifications:
  • Demonstrated experience in a call center or customer service role.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills with a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in computer operations and familiar with CRM systems.
  • High school diploma or equivalent; a college degree is preferred.

Benefits:
  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package including health, dental, and vision coverage.
  • Retirement savings plan with employer matching.
  • Paid time off, sick leave, and holidays.
  • Opportunities for professional growth and advancement.
  • A supportive and inclusive workplace culture.