Large Jobsite IT Support Specialist
1 day ago
We are seeking a highly skilled and dedicated IT Support Specialist to join our dynamic IT team at MMR Group, Inc. This position is crucial for providing top-notch technical support to our employees across district offices, satellite offices, and job sites.
Key Responsibilities- Technical Support: Provide expert technical assistance and support for desktop, laptop, and mobile device-related issues to employees at job sites.
- Technical Expertise: Maintain strong technical expertise in various hardware, software, and networking systems, including Windows Desktops, Microsoft Office, Adobe, and Autodesk applications.
- Troubleshooting: Troubleshoot and resolve issues related to hardware, software, and networking systems, and escalate them to the System Administrator, LAN/WAN Administrator, or Application Development Team for root cause analysis and resolution.
- Inventory Management: Conduct regular inventory checks of computers and tablets to confirm correct employee assignments in M-Files, and identify and properly decommission computers and equipment that have reached the end of life.
- Security and Compliance: Ensure the security and camera systems are functioning correctly and comply with MMR standards for IoT devices, and verify the proper functioning of phones, including correct Caller ID, DID, and Softkey menu displays.
- Collaboration: Collaborate with Office/Project Managers to ensure security groups for Vista, M-Files, and File Shares are current and accurate semi-annually, and assist Project/Office Managers in adhering to IT standards and best practices.
- Technical Knowledge: Strong technical knowledge and understanding of hardware, software, and networking systems.
- Problem-Solving Skills: Excellent problem-solving, communication, and interpersonal skills.
- Certifications: A+ or Network+ Certification is required, and Cisco and/or Microsoft certifications are highly desirable.
- Driver's License: Valid driver's license required upon employment offer.
- TWIC: Ability to obtain a TWIC (Transportation Worker Identification Credential) is required.
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