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Product Support Specialist

2 months ago

Selma, Alabama, United States Tigercat | MacDonald Steel Full time
About the Role

We are seeking a highly motivated and organized Product Support Specialist to join our team at Tigercat | MacDonald Steel. As a key member of our support team, you will be responsible for providing technical assistance to our customers and dealers, ensuring the optimal performance and efficiency of our products.

Key Responsibilities
  • Technical Support: Provide expert technical support to customers and dealers, troubleshooting and resolving issues related to our products.
  • Training and Development: Deliver training to operators and dealer technicians on the proper use and maintenance of our products.
  • Root Cause Analysis: Conduct thorough root cause analysis to identify and resolve issues, implementing effective corrective actions to prevent future occurrences.
  • Communication and Collaboration: Maintain close communication with dealers, service managers, and internal teams to ensure seamless support and resolution of issues.
  • Continuous Improvement: Collaborate with the service department and engineering team to identify areas for improvement and implement changes to enhance product quality and performance.
Requirements
  • Education and Experience: A minimum of 2 years of experience working in a technical support role, preferably in the forestry or heavy equipment industry.
  • Technical Knowledge: Comprehensive understanding of hydraulic, electrical, electronic, and mechanical systems, as well as experience with troubleshooting and problem-solving.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, dealers, and internal teams.
  • Travel and Adaptability: Valid passport and ability to travel extensively, with a strong ability to adapt to changing work environments and priorities.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including health and safety program, paid healthcare premiums, and 401K matching program.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on continuous learning and improvement.
  • Collaborative Team Environment: Collaborative and dynamic team environment, with a strong focus on teamwork and customer satisfaction.