Help Desk Support Specialist

2 months ago


Selma, Alabama, United States EBSCO Industries Inc Full time
Job Description

EBSCO Industries Inc, a leading provider of information services, is seeking a highly motivated and detail-oriented individual to join their helpdesk team as a Technical Support Intern. As a member of our team, you will have the opportunity to work with a variety of businesses across different industries, including information services, publishing, manufacturing, real estate, and insurance services.

Key Responsibilities:
  • Respond to user requests for service, troubleshoot problems, and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  • Assist with inventory check-in, storage room maintenance, and recycling of old hardware.
Requirements:
  • High school Diploma
  • 6 months or more technical experience either through school or work
  • Ability to lift 15-44lbs
  • Ability to work onsite at EBSCO HQ at least 15 hours a week
Preferred Requirements:
  • Previous technical internship experience
  • Currently enrolled in a collegiate IT and/or MIS degree program
  • Tech savvy, enjoys working with people and computers
  • Ability to work autonomously in a very fast-paced environment

EBSCO Industries Inc is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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