Part Time Front Desk Representative

3 weeks ago

Aspen, Colorado, United States Aspen Skiing Company Full time
Job Summary

The Front Desk Agent is responsible for welcoming and registering guests, presenting statements, and collecting payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.

Key Responsibilities
  • Welcome guests upon their arrival and assign rooms
  • Provide information about the hotel, available rooms, rates, and amenities
  • Respond to guests' complaints in a timely and professional manner
  • Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
  • Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
  • Receive payment from and check out hotel guests
  • Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
  • Follow baggage tagging procedures and ski storage procedures
  • Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
  • Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
  • Create unique baskets or special amenities for special guests
  • Accept reservations, changes, and cancellations
  • Recommend restaurants and activities to guests
  • Make change, post charges, reconcile daily work, and make deposits
  • Communicate with guests and coworkers in a friendly, courteous, and professional manner
  • Other duties as assigned
Requirements
  • Must be at least 18 years of age
  • High School Diploma or high school equivalent preferred
  • 1 year of customer / guest experience preferred
Work Environment and Physical Demands

The Front Desk Agent will work in an office environment and may be required to walk on slippery and uneven surfaces. They must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance.

Benefits
  • Paid Time Off Programs
  • Paid Leave Programs
  • Employee Ski Pass
  • Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran).

At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world.

From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace.

We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work.

Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster

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