Guest Service Agent

3 weeks ago


Aspen, Colorado, United States Limelight Hotels Full time
Job Title: Guest Service Agent Limelight Aspen

Job Summary:

The Guest Service Agent is responsible for providing exceptional customer service to our guests by transporting them to and from various local locations as requested by hotel departments. This role requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities:

  • Pick up and deliver guests to various local locations as scheduled by the Front Desk
  • Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
  • Maintain constant communication with Front Desk for itinerary changes and guest requests
  • Check and maintain the cleanliness of vehicles
  • Report any problems with vehicles to the Guest Services Manager
  • Fill out vehicle maintenance checklists as directed
  • Report all accidents accurately and fill out incident reports immediately
  • Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
  • Drive safely at all times

Qualifications:

  • Must be over 18 years of age
  • A valid driver's license is required
  • High School Diploma or high school equivalent preferred
  • 1 year of guest/customer service skills preferred

Work Environment and Physical Demands:

The Guest Service Agent will work in a fast-paced environment with frequent exposure to the outdoors. The ability to reach, crouch, kneel, see, hear, stand, walk, and run for extended periods of time is required. Regularly working in adverse weather conditions and driving in bright sunlight and at night is also expected.

Benefits:

This position is categorized as a regular full-time position eligible for the following benefits:

  • Health, Dental, and Vision Insurance Programs
  • Flexible Spending Account Programs
  • Life Insurance Programs
  • Paid Time Off Programs
  • Paid Leave Programs
  • 401(k) Savings Plan
  • Employee Ski Pass and Dependent Ski Passes

Equal Opportunity Employer:

Aspen One, Aspen Snowmass, Aspen Ventures, and Aspen Hospitality are equal opportunity employers. We are committed to diversity and inclusion in the workplace.


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