Guest Service Agent
3 weeks ago
The Guest Service Agent plays a vital role in ensuring the comfort and satisfaction of our guests by providing safe and reliable transportation to various local locations. This position requires excellent communication skills, a strong knowledge of the local area, and the ability to work independently with minimal supervision.
Key Responsibilities- Pick up and deliver guests to various local locations as scheduled by the Front Desk.
- Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests.
- Maintain constant communication with Front Desk for itinerary changes and guest requests.
- Check and maintain the cleanliness of vehicles.
- Report any problems with the vehicles to the Guest Services Manager.
- Fill out vehicle maintenance checklists as directed.
- Report all accidents accurately and fill out incident reports immediately.
- Assist the Front Desk in locating lost baggage through airlines and guest services desk at the airport.
- Drive safely at all times.
- Must be over 18 years of age.
- A valid driver's license is required.
- High School Diploma or high school equivalent preferred.
- 1 year of guest/customer service skills preferred.
The Guest Service Agent will be required to work in a fast-paced environment with frequent exposure to the elements. The ability to reach, crouch, kneel, see, hear, stand, walk, and run for extended periods of time is essential. Regularly working in adverse weather conditions and driving in bright sunlight and at night is also required.
BenefitsThis position is categorized as a regular full-time position eligible for the following benefits:
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
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