Clinical Operations Manager

24 hours ago

Puyallup Washington, United States Hanger, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Clinical Manager to join our team at Hanger, Inc. As a Clinical Manager, you will be responsible for overseeing the clinical operations of our practice, ensuring the delivery of high-quality patient care and achieving financial and clinical goals.

Key Responsibilities
  • Manage practice operations to ensure achievement of daily, weekly, and monthly goals for sales, revenues, cash, and accounts receivable.
  • Maintain quality assurance programs to ensure patient satisfaction with practice services.
  • Coordinate sales and marketing plans to develop and enhance referral sources and expand revenue opportunities.
  • Manage practice expenses and materials to meet or exceed budget projections.
  • Ensure compliance with bloodborne pathogen, OSHA, and other safety and governmental regulations.
  • Ensure that all employees abide by the policies and procedures outlined in the Hanger Compliance Program and Code of Professional and Business Ethics.
  • Provide direct patient care service for the treatment of Orthotic and/or Prosthetic conditions as appropriate.
Requirements
  • Current board certification in Prosthetics and/or Orthotics from the American Board for Certification (ABC) or the Board of Certification (BOC), or a baccalaureate degree in prosthetics and/or orthotics, or the foreign equivalent, and current ABC Board-Eligibility in Prosthetics and/or Orthotics.
  • A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
  • In states where licensure is required, the ability to obtain and maintain state licensure may be required as well.
  • Five years' experience in Orthotics and/or Prosthetics providing direct patient care, preferred.
  • Two to four years supervisory experience, preferred.
  • Two to four years 3rd party billing experience, preferred.
Additional Success Factors
  • Physical Abilities: Ability to lift patients using biomedical techniques frequently throughout the course of a work day/shift; must be capable of easily lifting fifty (50) pounds of weight alone.
  • Ability to walk, bend, stand, and reach constantly during a work day/shift.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.
  • Ability to push wheeled equipment throughout the facility.
  • Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.
  • Ability to participate in sustained activities for many hours in duration in accordance with state labor laws.
Personal Qualities
  • Strong interpersonal skills and supervisory skills.
  • Strong understanding of financial and accounting practices.
  • Competent knowledge of orthotics and/or prosthetics patient care management.
  • Required to be proficient in Windows-based office technologies (ex. Word, Excel).
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything that you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
  • Competitive Compensation Packages.
  • 8 Paid National Holidays & 4 additional Floating Holidays.
  • PTO that includes Vacation and Sick time.
  • Medical, Dental, and Vision Benefits.
  • 401k Savings and Retirement Plan.
  • Paid Parental Bonding Leave for New Parents.
  • Flexible Work Schedules and Part-time Opportunities.
  • Generous Employee Referral Bonus Program.
  • Mentorship Programs- Mentor and Mentee.
  • Student Loan Repayment Assistance by Location.
  • Relocation Assistance.
  • Regional & National traveling CPO/CO/CP opportunities.
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest.

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