Healthcare Patient Coordinator I

2 weeks ago

Washington, United States Mary's Center Full time
Mary's Center is dedicated to fostering diversity, equity, and inclusion (DEI) within our organization and the communities we serve. We value a variety of experiences, ideas, and individuals, and strive to attract a diverse pool of candidates.

Important Note: All staff members are required to be vaccinated against COVID-19, including the booster shot.

Position Overview

The role of a Patient Care Navigator (PCN) is vital at Mary's Center, serving as the primary point of contact for patients and ensuring exceptional customer service across the clinic and organization. Bilingual candidates are highly preferred.

Reporting Structure

The Patient Care Navigator will report directly to the Patient Care Navigator Manager at their assigned location.

Key Responsibilities

To excel in this position, the individual must effectively perform the following essential duties:
  • Welcome and greet patients, visitors, and other guests at Mary's Center.
  • Promote a positive and efficient office atmosphere by demonstrating professional behavior and conduct.
  • Relay important information to patients and clinic team members.
  • Comply with all confidentiality and HIPAA regulations established by Mary's Center.
  • Contribute as a member of the clinical team to enhance quality and health outcomes.
  • Facilitate coordination of care and services for patients.
  • Collaborate with external clinicians, specialists, and hospital services to ensure comprehensive care.
  • Assist in enrolling patients into the care team.
  • Gather socio-demographic data for effective population health management.
  • Engage in patient education initiatives and projects.
  • Collect and monitor data necessary for patient care and health outcomes reporting.
  • Implement clinical questionnaires and surveys in preparation for patient care.
  • Evaluate care affordability and support enrollment in insurance or discount programs.
  • Organize and maintain patient records for clinical care and public health purposes.
    • Facilitate the transfer of public health information with state health departments, including reportable infections and vaccinations.
    • Coordinate the exchange of clinical care information with other providers both manually and through regional health information systems.
  • Prepare and uphold the patient care area.
  • Perform additional duties as assigned by supervisors.
Qualifications

The qualifications listed below represent the knowledge, skills, and abilities required for this role. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

Education and Experience - A minimum of a High School Diploma or GED equivalent is required. Previous experience in a medical office setting as a receptionist is preferred.

Physical Requirements - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk, or hear; must be able to lift objects weighing up to twenty-five (25) pounds.

Work Environment - Primarily situated in a standard front office setting with a quiet to moderate noise level. May encounter extreme temperatures and humidity due to external weather conditions.

Benefits Offered:
  • Health Insurance: medical, dental, and vision coverage, along with retirement options through 403(b) contributions and investment opportunities.
  • 25 days of paid leave annually, in addition to paid holidays, plus 5 educational days.
  • Tuition reimbursement of $2000 per year for educational assistance and professional development.
  • Transportation subsidies for metro and bus services.
  • Employee Assistance Program (EAP).

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