Patient Access Coordinator I

2 weeks ago

Tacoma Washington, United States CommonSpirit Health Full time

Overview:


CommonSpirit Health is dedicated to providing exceptional healthcare services and enhancing the patient experience. Our extensive network encompasses numerous facilities and a diverse team of healthcare professionals committed to improving the health and wellness of the communities we serve.

As part of our mission, we aim to create a patient-centered system that offers accessible, high-quality care tailored to individual needs. Our patients can rely on us for a comprehensive range of services, from routine healthcare to specialized treatments.

We prioritize our employees' well-being, offering a variety of benefits that may include health, dental, and vision coverage, flexible spending accounts, retirement plans, paid time off, and opportunities for professional growth.



Responsibilities:


CommonSpirit Health is currently seeking a full-time Patient Access Coordinator I to join our dynamic Patient Access team.

This role offers a flexible work schedule with opportunities for advancement. The position involves working in a centralized call center environment, handling patient access responsibilities in line with established protocols.


Job Summary:


The Patient Access Coordinator I is responsible for executing general patient access functions, including answering incoming calls and assisting patients with registration, appointment scheduling, insurance inquiries, and medication refill requests.

This role is crucial in fostering positive interactions among patients, healthcare providers, and clinic staff. Key tasks include: 1) verifying patient information and registering individuals in our system; 2) confirming insurance coverage; 3) scheduling appointments; and 4) promoting patient engagement through our online portal.

Success in this position requires attention to detail, the ability to apply multiple guidelines, and independent problem-solving skills within established frameworks.

Performance metrics will be monitored to ensure continued proficiency in meeting organizational standards.


Essential Duties:


1. Respond to incoming calls from patients seeking to schedule appointments, ensuring adherence to established call volume and quality standards.

2. Schedule and reschedule patient visits in accordance with established procedures, utilizing our scheduling software to facilitate accurate and timely appointment management.

3. Provide essential information to patients regarding their inquiries, ensuring compliance with registration protocols and resolving basic issues or escalating them as necessary.

4. Assist with medication refill requests, ensuring accurate communication with clinical staff and adherence to established guidelines.

5. Verify insurance coverage at the time of scheduling to ensure reimbursement and minimize eligibility denials.

6. Perform administrative tasks as required, including managing work queues and responding to patient messages in a timely manner.



Qualifications:

Education/Work Experience:
A minimum of one year of customer service experience is required, with a preference for candidates with experience in a healthcare setting.

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