Customer Service Representative

1 week ago

Dearborn, Michigan, United States Percepta Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to our members, resolving issues, and delivering top-notch service.

Key Responsibilities:

  • Provide insightful advice and direct support to members in need.
  • Diagnose issues and provide resolution with teaching and guidance.
  • Partner with legacy app owners for troubleshooting and resolution.
  • Research and resolve billing or payment issues.
  • Own the member experience from start to finish, making decisions on whether to escalate or how to address issues.

Requirements:

  • High school diploma required; Associate or bachelor's degree is a plus.
  • 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
  • Fluent in French and English (both written and verbal).
  • Excellent communication skills, both verbal and written.
  • Savvy with the use of technology, software, and social media applications.

What We Offer:

  • Competitive compensation package.
  • Health, dental, vision, and life insurance.
  • Flexible spending account and health savings account.
  • 401(k) with company match.
  • Vacation, sick time, and paid holidays.
  • Tuition reimbursement.
  • Employee assistance program.
  • Employee discount program.
  • Training and development programs.
  • Employee rewards program.

About Percepta: We take care of our employees and their families, offering more than just competitive wages and great benefits. Our programs promote physical, mental, and financial wellness.

  • Customer Service Representative

    1 week ago

    Dearborn, Michigan, United States Percepta Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving issues, and delivering outstanding service to our members.Key Responsibilities:Provide...

  • Customer Service Representative

    3 days ago

    Dearborn, Michigan, United States SBM Management Services Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at SBM Management Services. As a key member of our facilities team, you will be responsible for providing exceptional customer service to our clients and ensuring the cleanliness and maintenance of our...

  • Customer Service Representative

    1 week ago

    Dearborn, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, answering questions, and resolving issues in a professional and empathetic manner.Key ResponsibilitiesAssist customers with...

  • Customer Service Representative

    3 days ago

    Dearborn, Michigan, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    2 weeks ago

    Dearborn, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing exceptional service and support in a fast-paced environment.Key ResponsibilitiesAssist internal and external customers in a...

  • Customer Service Representative

    2 weeks ago

    Dearborn, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. The ideal candidate will have a positive personality, a clear and highly energetic voice, and excellent customer service skills. Responsibilities include speaking with customers, handling customer-related issues, and providing product details and services information. The...

  • Customer Service Representative

    2 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative I. As a key member of our Marketing and Vehicle Ordering Processing Center (VOPC) team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide prompt, courteous,...

  • Customer Service Representative

    3 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesProvide accurate and timely responses to customer inquiriesDocument...

  • Customer Service Representative

    2 weeks ago

    Dearborn, Michigan, United States Binson's Home Health Care Centers Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Binson's Home Health Care Centers.Key ResponsibilitiesWelcome and engage customers as they enter the store, providing exceptional customer service and ensuring a positive shopping experience.Assess customer needs and assist...

  • Customer Service Representative

    4 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Concierge Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesProvide personalized support and guidance to...

  • Customer Service Representative

    1 week ago

    Dearborn, Michigan, United States Percepta Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Percepta. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the automotive industry.Key ResponsibilitiesProvide expert-level support to customers via phone, email, and chatDiagnose and resolve...

  • Customer Service Representative

    3 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients in the automotive industry.Key ResponsibilitiesProvide expert knowledge and support to customers through various communication...

  • Customer Service Representative

    1 week ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled Customer Care Representative 2 to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and provide...

  • Customer Service Representative

    3 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative 2. As a key member of our Percepta team, you will be responsible for delivering exceptional customer experiences and providing timely and accurate responses to customer inquiries.Key ResponsibilitiesProvide prompt and courteous...

  • Customer Service Representative

    3 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our marketing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesTimely and accurately respond to customer inquiries, providing solutions...

  • Customer Service Representative

    7 days ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients in the automotive industry.Key ResponsibilitiesProvide expert knowledge and support to customers through various communication...

  • Customer Service Representative

    3 weeks ago

    Dearborn, Michigan, United States Reem Haidar - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and...

  • Customer Service Representative

    2 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused Concierge Customer Service Representative to join our team at Percepta. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesProvide expert-level support to customers through...

  • Customer Service Representative

    3 weeks ago

    Dearborn, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Service Representative

    1 week ago

    Dearborn, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our Dearborn locations. As a key member of our staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement...