Customer Service Representative, Industrial Supply Specialist

1 day ago


East Wenatchee, Washington, United States Norco, Inc. Full time
About Norco

At Norco, we are proud to be a family and employee-owned company that operates the nation's largest independent gas manufacturer and distributor of welding, safety, medical equipment, and supplies. Founded in 1948, our headquarters is based in Boise, Idaho, with over 70 branches across seven states.

Our Mission

We share a common mission: 'Serving You Better.' Our top priority is treating customers, suppliers, and each other with respect and dignity. We strive to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Key responsibilities include:

  • Greeting customers professionally and enthusiastically
  • Answering telephone calls promptly
  • Demonstrating in-depth knowledge of products, placement, availability, price, and use
  • Selling welding and safety products and services to customers
  • Processing customer orders and accurately inputting customer orders into the computer
  • Researching products needed for customer special applications
  • Issuing product sales quotes to customers
  • Following up on customer orders not processed correctly and remedying the situation
  • Keeping sales literature current and organized
  • Stocking shelves when needed
  • Communicating with the Purchasing Department regarding any special order needs
  • Loading products into customer vehicles
  • Adhering to all established procedures, policies, and safety rules
Qualifications

To be successful in this role, you will need:

  • A high school graduate or equivalent
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • The ability to accurately enter data into computer programs
  • A good working knowledge of all industrial products and gases
  • The ability to frequently lift up to 50 pounds
  • The ability to occasionally lift up to 100 pounds
Compensation and Benefits

Norco offers a competitive compensation package, including:

  • A salary of $18.00 - $22.00 per hour, depending on experience
  • An Employee Stock Ownership Plan (ESOP)
  • Health, Vision, and Dental Insurance
  • A Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employees by Norco
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • A 401(k) plan with Employer Matching
  • A Wellness Program
  • Employee discounts on products sold by Norco


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