Industrial Store Customer Service Associate
1 day ago
Norco, Inc. is a family and employee-owned company founded in 1948 with over 70 branches across the western United States.
Job DescriptionWe are seeking an experienced Industrial Store Customer Service Representative to join our team at Norco, Inc. The successful candidate will be responsible for providing exceptional customer service to walk-in customers and phone-in customers.
The ideal candidate will have excellent communication skills, both verbal and written, and the ability to work accurately with computer programs. Additionally, they should have a good working knowledge of all industrial products and gases.
Responsibilities include greeting customers professionally, answering telephone calls promptly, demonstrating product knowledge, selling welding and safety products, processing customer orders, and communicating with the purchasing department regarding special order needs.
The successful candidate will also have the ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs. A Class A or Class B CDL License is a plus.
Required Skills and Qualifications- High school graduate or equivalent
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to accurately enter data into computer programs
- Good working knowledge of all industrial products and gases
- Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs
- Employee Stock Ownership Plan (ESOP)
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
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