Customer Service Specialist

3 days ago


East Wenatchee, Washington, United States Norco, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Norco, Inc. as an Industrial Store Customer Service Representative.

Job Description

This is a critical role where you will be responsible for providing exceptional customer service to walk-in customers and phone-in customers. Your responsibilities will include:

  • Greeting customers in a professional and enthusiastic manner
  • Answering telephone calls promptly and efficiently
  • Demonstrating in-depth knowledge of products, placement, availability, price, and use
  • Selling welding and safety products and services to customers
  • Processing customer orders and accurately inputting customer orders into the computer
  • Researching products needed for customer special applications
  • Issuing product sales quotes to customers
  • FOLLOWING UP ON CUSTOMER ORDERS NOT PROCESSED CORRECTLY AND REMEDYING THE SITUATION
  • KEEPING SALES LITERATURE CURRENT AND ORGANIZED
  • STOCKING SHELVES WHEN NEEDED
  • COMMUNICATING WITH PURCHASING DEPARTMENT REGARDING ANY SPECIAL ORDER NEEDS
  • LOADING PRODUCTS INTO CUSTOMER VEHICLE
  • ADHERING TO ALL ESTABLISHED PROCEDURES, POLICIES, AND SAFETY RULES
Requirements

To be successful in this role, you will need:

  • A high school graduate or equivalent
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to accurately enter data into computer programs
  • Good working knowledge of all industrial products and gases
  • Ability to frequently lift up to 50 lbs
  • Ability to occasionally lift up to 100 lbs
  • Ability to sit, stand, or walk for extended periods of time
Compensation and Benefits

We offer a competitive compensation package that includes:

  • $18.00 - $22.00 per hour depending on experience
  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco
About Us

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Norco, Inc. is a Drug-Free workplace.



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