Medical Store Customer Service Specialist

3 weeks ago


East Wenatchee, Washington, United States Norco, Inc Full time

At Norco, Inc., we are seeking a talented and customer-focused individual to join our team as a Medical Store Customer Service Representative. This role is responsible for delivering exceptional service to walk-in customers and phone-in customers at our medical store location.

Salary and Benefits

The successful candidate will be rewarded with a competitive salary of $18.00 - $21.00 per hour, depending on experience. In addition to the attractive compensation package, we offer a range of benefits, including Employee Stock Ownership Plan (ESOP), Health, Vision and Dental Insurance, Health Savings Account (HSA), and many more.

About the Role

This is a full-time position working Monday through Friday, 8:00am - 5:00pm, with additional rotating on-call schedule. As a Medical Store Customer Service Representative, you will be responsible for:

  • Greeting customers in a professional and enthusiastic way
  • Answering telephone calls promptly and efficiently
  • Demonstrating in-depth knowledge of products, placement, availability, price, and use
  • Educating patients/clients on medical products and services
  • Fitting and selling medical products and services to customers
  • Processing customer orders and accurately inputting customer orders into the computer
  • Keeping the showroom stocked, clean, organized, and presentable
Requirements

To be considered for this exciting opportunity, you will need to possess the following skills and qualifications:

  • High school graduate or equivalent
  • Medical background experience is a plus
  • Excellent customer service skills
  • Excellent verbal communication skills, especially over the telephone
  • Ability to occasionally lift and/or carry objects weighing up to 100 lbs
  • Ability to sit, stand, and walk for extended periods of time
  • Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position


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