Customer Service Representative
2 weeks ago
Customer Service Representative - Hospitality
Join a leading name in the hospitality industry and become a part of a dynamic team dedicated to providing exceptional service.
Position Overview:
As a Customer Service Representative, you will play a vital role in ensuring guest satisfaction by addressing inquiries, resolving issues, and providing information about our services and amenities.
Key Responsibilities:
- Respond to guest requests and inquiries through various communication channels, ensuring accurate and timely assistance.
- Manage phone operations, including wake-up calls and connecting guests to the appropriate departments.
- Document and relay messages efficiently, maintaining clear communication with team members.
- Log guest requests into the system and follow up to ensure resolution and satisfaction.
- Provide guests with information regarding room features, hotel amenities, and local attractions.
- Assist with room service orders and answer menu-related questions.
- Support guests in accessing internet services and entertainment options in their rooms.
Professional Standards:
Adhere to company policies and maintain a professional appearance. Ensure confidentiality of sensitive information and protect company assets. Welcome all guests with warmth and professionalism, anticipating their needs and providing assistance to individuals with disabilities.
Team Collaboration:
Foster positive relationships with colleagues and contribute to team goals. Uphold quality assurance standards and engage in ongoing training and development.
Physical Requirements:
Ability to stand, sit, or walk for extended periods, and lift objects weighing up to 10 pounds.
Explore a rewarding career in hospitality with a company that values diversity and inclusion.
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