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Help Desk Technician

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing technical support and assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

**Key Responsibilities**

  • Provide technical support and assistance to end-users via phone, email, or in-person
  • Troubleshoot and resolve hardware and software issues in a timely and efficient manner
  • Install and configure software and hardware as needed
  • Document and track technical issues and resolutions in our IT Service Management Tool
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

**Requirements**

  • Diploma in Information Technology, Computer Engineering, or related field
  • Experience/knowledge in IT hardware support
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and collaborate with others

**What We Offer**

  • Competitive salary range of $2500 to $3000
  • Opportunity to work in a dynamic and growing company
  • Chance to develop your technical skills and expertise