Help Desk Technician

4 weeks ago


Long Beach, California, United States SCAN Health Plan Full time

About SCAN Health Plan

SCAN Health Plan is a not-for-profit organization dedicated to providing innovative healthcare solutions for seniors. As a leading Medicare Advantage plan, we serve over 285,000 members in California, Arizona, Nevada, and Texas.

The Job

We are seeking a skilled Help Desk Technician to provide exceptional customer service and technical support to our members. The ideal candidate will have a strong background in IT and excellent communication skills.

Key Responsibilities

  • Provide phone and help-desk support for local and off-site users
  • Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting
  • Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Respond to all Help Desk calls and escalate to Sr. Help Desk Technicians when required
  • Provide management notifications for all critical system issues that are impacting the business
  • Supply information for metrics used in the daily reporting of the health of corporate technical systems
  • Participate in on-call rotation support
  • Participate in the installation, configuration, and upgrade of computer hardware and software
  • Assist in the administration of e-mail systems
  • Participate in special projects as required
  • Maintain current knowledge of relevant hardware and software applications as assigned
  • Participate in associated technical and professional societies and related associations with this position

Requirements

  • Associate's degree in Computer Systems or related field of study preferred
  • 3-4 years' working in a call center help desk environment
  • Advanced experience with PC software, database software, and working knowledge of Microsoft Office applications
  • Advanced PC hardware experience, including installation and relocation
  • Ability to analyze customer problems by type and severity for problem determination and resolve independently
  • Strong attention to detail
  • Strong interpersonal skills, including excellent written and verbal communication skills
  • Strong organizational skills; Ability to multitask
  • Ability to appropriately maintain confidentiality
  • Strong analytical and critical thinking skills, required

What's in it for you?

  • Hourly rate: $27 to $44
  • An annual employee bonus program
  • Robust Wellness Program
  • Generous paid-time-off (PTO)
  • 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
  • Excellent 401(k) Retirement Saving Plan with employer match
  • Robust employee recognition program
  • Tuition reimbursement
  • An opportunity to become part of a team that makes a difference to our members and our community every day

About SCAN

At SCAN Health Plan, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.


  • Help Desk Specialist

    4 weeks ago


    Long Beach, California, United States Insight Global Full time

    Job Title: Help Desk AnalystAbout the Role:We are seeking a skilled Help Desk Analyst to join our team at Insight Global. As a Help Desk Analyst, you will be responsible for providing technical support to our internal users, troubleshooting and resolving Level 1 and Level 2 issues, and ensuring that all tickets are completed within the approved Service Level...


  • Huntington Beach, California, United States Adient Aerospace, LLC Full time

    Job Title: Help Desk SupportAdient Aerospace, LLC is seeking a skilled Help Desk Support professional to join our team in Huntington Beach, CA.Job SummaryThe Help Desk Support is responsible for providing technical assistance to employees with software, hardware, and network-related issues. This includes diagnosing and resolving problems, providing...


  • Huntington Beach, California, United States Adient Aerospace, LLC Full time

    Job Title: Help Desk SupportAdient Aerospace, LLC is seeking a skilled Help Desk Support professional to join our team in Huntington Beach, CA. As a Help Desk Support, you will be responsible for providing technical software, hardware, and network problem resolution to all computer users.Key Responsibilities:Identify, diagnose, and resolve problems for users...

  • Quality Technician

    4 weeks ago


    Long Beach, California, United States Jobot Full time

    Process Mold Technician - Top In Class Award Winning CompanyThis is a unique opportunity to work with a TOP in class, award winning manufacturing company. Our core values are centered around our people and our clients. We believe that putting your employees first is not only the right thing to do, but it also gives us the competitive edge to ensure our...


  • Long Beach, California, United States TruCare Community Full time

    Join Our Team at TruCare CommunityWe are seeking compassionate and dependable Caregivers and Med Techs who have the passion to help others and who enjoy working in a fast-paced environment.Job SummaryAs a Caregiver/Medication Technician at TruCare Community, you will assist with the basic needs of our residents, provide ethical and respectful care, and...

  • IT Support Specialist

    4 weeks ago


    Long Beach, California, United States Ducommun Full time

    Job SummaryThe IT Technician provides technical support to assigned manufacturing sites, ensuring the smooth operation of hardware, software, and data systems. This role involves troubleshooting, maintenance, and repair of computer systems, as well as data backup and rotation.Key ResponsibilitiesPerform end-user support tasks, including computer hardware...


  • Long Beach, California, United States TruCare Community Full time

    We are seeking compassionate and dependable Caregivers and Med Techs who have the passion to help others and who enjoy working in a fast-paced environment.Job Responsibilities:Assist with the basic needs of a RCFE (Residential Care Facility for the Elderly).Provide ethical and respectful care to residents.Administer medication to residents in accordance with...


  • Long Beach, California, United States TruCare Community Full time

    We are seeking compassionate and dependable Caregivers and Med Techs who have the passion to help others and enjoy working in a fast-paced environment at TruCare Community.Job Responsibilities:Assist with the basic needs of a RCFE (Residential Care Facility for the Elderly).Provide ethical and respectful care to residents.Administer medication to residents...


  • Long Beach, California, United States Hammer & Nails Grooming Shop for Guys - South Bay Full time

    Job Summary:Hammer & Nails Grooming Shop for Guys - South Bay is seeking a skilled and passionate Nail Technician to provide high-quality manicures and pedicures to our male clientele. As a Nail Technician, you will be responsible for providing excellent customer service in a fast-paced and ever-changing environment. You will undergo Hammer and Nails...


  • Long Beach, California, United States Telecare Corporation Full time

    Job Summary:Telecare Corporation is seeking a skilled Licensed Vocational Nurse/Licensed Psychiatric Technician to join our team at La Casa Mental Health Rehabilitation Center. As a key member of our multidisciplinary team, you will provide safe and effective medical treatment to clients, including the administration of medications as prescribed by...

  • Field Technician

    4 weeks ago


    Long Beach, California, United States Aerotek Full time

    About the Job:We are seeking an Entry Level Field Technician to support a client in Long Beach, working with Refineries and Oil & Gas companies locally and around the West coast. This is a great opportunity for individuals looking to gain experience within the Oil & Gas industry.Key Responsibilities:Cleaning of Refinery exhausts and catalyst tanksWorking...


  • Long Beach, California, United States Orkin Full time

    Overview:We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.Responsibilities:Answer incoming calls and make outbound calls...

  • Behavior Therapist

    1 month ago


    Long Beach, California, United States The Stepping Stones Group Full time

    About The Stepping Stones GroupWe are a company that believes in the power of transformation, both in the lives of the children we serve and the professionals who dedicate their careers to this noble cause. Our mission is to provide unparalleled support to our professionals, ensuring they are equipped to make a significant impact in the lives of children.Job...

  • Cash Desk Associate

    1 month ago


    Newport Beach, California, United States PIMCO Full time

    Cash Desk OperationsPIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us...


  • Long Beach, California, United States TotalMed Allied Full time

    TotalMed Allied is seeking a skilled Cath Lab Technologist for a travel assignment in California.Job DetailsSpecialty: Cath Lab TechnologistDiscipline: Allied Health ProfessionalContract Type: TravelDuration: 13 weeks40 hours per weekShift: 10 hours, daysWe are looking for a highly motivated Technician-Cath Lab Tech to join our team in Long Beach,...


  • Long Beach, California, United States Doncasters Full time

    Job SummaryThe RoleAs an Industrial Cleaning Technician at Doncasters, your primary responsibility will be to maintain the cleanliness and organization of our production equipment, furnaces, buildings, and grounds. This includes the management of recyclables, hazardous waste collection, and plant trash collection. You will be part of our 4/10 crew shift...


  • Long Beach, California, United States Tarzana Treatment Center Full time

    Job Title: Maintenance Worker IJob Summary:We are seeking a highly skilled and experienced Maintenance Worker I to join our team at Tarzana Treatment Centers, Inc. The successful candidate will be responsible for performing routine maintenance tasks, repairs, and installations to ensure the smooth operation of our facilities.Key Responsibilities:Evaluate and...


  • Long Beach, California, United States Aerotek Full time

    Aerotek Job OpportunityAs a Field Technician at Aerotek, you will be responsible for electrical maintenance ranging from 220V to over 4,000V. Your tasks will include performing PLC and HMI troubleshooting, mechanical maintenance changeover, and installation of new parts, systems, or units. You will also be responsible for servicing compressors stationed at...


  • Huntington Beach, California, United States Restoration 1 of Huntington Beach Full time

    Job DescriptionAt Restoration 1 of Huntington Beach, we are seeking a skilled Restoration Technician to join our team. As a Restoration Technician, you will play a critical role in responding to customer needs for Water and Fire Restoration jobs. Your responsibilities will include assisting lead technicians in restoration projects, setting up and operating...


  • Long Beach, California, United States 24 Hour Fitness Full time

    Job Summary:The Sales and Service Overnight team member is a key member of the Club Operations team, responsible for creating a welcoming, informative, and enjoyable experience for members and guests. Working a dedicated overnight shift, this role plays a critical role in upholding the 24 Hour Fitness Service Commitments, starting with a Clean, Friendly,...