Help Desk Technician
2 months ago
Bethune-Cookman University is seeking a highly skilled Technical Support Specialist to join our team. As the first point of contact for users requesting assistance, this role requires a strong technical background and excellent interpersonal communication skills.
Key Responsibilities- Manage help desk tickets in a timely and efficient manner
- Troubleshoot technology in the Smart Classroom environment
- Communicate with end-users via various channels, including in-person and remote support
- Document interactions in the help desk ticketing system
- Install, configure, and repair computer hardware and software
- Diagnose and resolve technical issues, including those related to Microsoft Office, email, and file management
- Develop an understanding of the technical environment and escalate issues when necessary
- Assist with login or SSO issues
- Manage and deploy operating system and program software updates
- Fluency with VMware VDI Infrastructure and proficiency in enrolling and managing Mac OS using JAMF/Meraki MDM cloud portal
- 2+ years of experience in a helpdesk style role
- Experience with Windows 10 and macOS
- Ability to perform troubleshooting and email setup on iPhone and Android devices
- Experience with troubleshooting Windows 10 in an enterprise domain environment
- Basic understanding of group policy and basic group policy troubleshooting
- Ability to troubleshoot and fix technology hardware issues
- Ability to be on call as needed and to work nights and weekends when necessary
- Detail-oriented and highly organized
- Ability to diagnose and resolve basic computer technical issues
- Open-minded to learning and adapting new technology
Bethune-Cookman University is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion, or disability. Inquiries regarding provisions for persons with disabilities, equal employment opportunity, and Title IX matters should be directed to the Office of Human Resources.
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