Help Desk Administrator
3 weeks ago
By Light Professional IT Services is seeking a skilled Help Desk Administrator to support the Regional Network Enterprise Center (RNEC) Joint Base Langley-Eustis (JBLE), Virginia, Local Network Enterprise Center (LNEC) Fort Gregg-Adams, Virginia, and Joint Expeditionary Base Little Creek Fort Story (JEBLCFS), Virginia, with classified and unclassified communication systems support.
Key Responsibilities:
Provide customers with a point of contact (POC) for service requests and problem reporting for hardware, software, and telephone support.
Track, audit, and resolve issues.
Provide feedback and ensure successful resolution of trouble tickets.
Open, receive, document, assign, monitor, and close Service Requests
Process service orders and Service Requests for all approved requirements.
Provide help desk and systems management data analysis to include help desk management tool and outputs associated to trend analysis and help desk performance.
Provide timely notifications of planned or unplanned system maintenance or degradation.
Send out customer satisfaction surveys after completion of work.
Maintain site specific metrics and provide trend analysis.
Perform other duties as required.
Requirements:
Possess an associates degree or higher.
Minimum of three years of customer service desk / help desk experience.
Has user level experience with Microsoft Windows OS, Microsoft Office Products and Adobe Acrobat.
Fluent in the spoken and written English language, to include the usage of technical terms commonly used in information technology (IT), network routing and switching, telecommunications, IT maintenance, and technical control facilities.
N/A for Foundational Personnel Certification and Foundational Qualification (Experience).
Residential Qualification (Certifications) Microsoft Modern Desktop Associate.
Residential Qualification (On-the-Job) Army Enterprise Service Desk, Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM); Army IT Metrics Program; and the Army AITP Service catalog.
Has the ability to interface with management and brief senior leadership on status of program status and risks (both technical and programmatic).
-
Help Desk Administrator
3 weeks ago
Virginia Beach, Virginia, United States By Light Professional IT Services Full timeJob Summary:By Light Professional IT Services is seeking a skilled Help Desk Administrator to support the Regional Network Enterprise Center (RNEC) Joint Base Langley-Eustis (JBLE), Virginia, Local Network Enterprise Center (LNEC) Fort Gregg-Adams, Virginia, and Joint Expeditionary Base Little Creek Fort Story (JEBLCFS), Virginia, with classified and...
-
Help Desk Administrator
3 weeks ago
Virginia Beach, Virginia, United States Axom Technologies Full timeJob SummaryAt Axom Technologies, we are seeking a skilled Help Desk Administrator to join our team. The successful candidate will provide exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide customers with a point of contact for service requests and problem reporting.Track, audit, and resolve issues in a timely...
-
Help Desk Support Specialist
3 weeks ago
Virginia Beach, Virginia, United States Sparksoft Full timeJob Summary:We are seeking a skilled Help Desk Administrator to join our team at Sparksoft. This is an exciting opportunity to work in a rapidly growing company that provides innovative healthcare IT solutions.Key Responsibilities:As a Help Desk Administrator, you will be responsible for providing technical support to our team members. This includes...
-
Part Time Help Desk Specialist
3 weeks ago
Virginia Beach, Virginia, United States Jobot Full timeAbout UsAt Jobot, we thrive on human and artificial intelligence, but our values provide the roadmap that informs every interaction. We take the job very seriously but do not take ourselves seriously. We believe that kindness is still completely relevant. We believe transparency and a strong team bring the best results for everyone. Our Get a Job, Give a Job...
-
Administrative Housing Specialist
3 weeks ago
Virginia Beach, Virginia, United States Virginia Jobs Full timeAbout the PositionThe Administrative Specialist for Housing & Residence Life at George Mason University is responsible for providing exceptional customer service and administrative support to the department. This role involves managing the daily operations of the Housing & Residence Life desk, overseeing various fiscal processes, and coordinating logistics...
-
Front Desk Receptionist
4 weeks ago
Virginia Beach, Virginia, United States Princess Anne Country Club Full timeFront Desk Receptionist OpportunityWe are seeking a friendly and welcoming Front Desk Receptionist to join our team at Princess Anne Country Club. As a key member of our team, you will provide exceptional customer service to our members and guests, ensuring a consistently captivating experience.Key Responsibilities:Provide a warm and welcoming first...
-
Front Desk Representative
3 weeks ago
Virginia Beach, Virginia, United States Planet Fitness - Excel Fitness Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Representative to join our team at Planet Fitness - Excel Fitness. As a key member of our operations team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and ensuring the smooth operation of our club.Key...
-
Virginia Beach, Virginia, United States Virginia Jobs Full timeAbout the PositionThe Administrative Specialist for Housing & Residence Life at George Mason University plays a pivotal role in the department's daily operations. This position is responsible for providing exceptional customer service and office management, administrative and housing tour logistics, and student office assistant...
-
Medical Front Desk Coordinator
3 days ago
Virginia Beach, Virginia, United States BioMechanic PHYSICAL THERAPY Full timeJob Title: Medical Front Desk CoordinatorAbout the Job:As a Medical Front Desk Coordinator at BioMechanic PHYSICAL THERAPY, you will play a crucial role in ensuring the smooth operation of our clinic. Your primary responsibility will be to provide exceptional patient care and administrative support to our physical therapists and patients.Key...
-
Administrative Specialist IV
3 weeks ago
Virginia Beach, Virginia, United States Cape Fox Shared Services Full timeJob DescriptionJob Title: Administrative Specialist IVJob Summary: We are seeking a highly skilled Administrative Specialist IV to support the High Threat Programs (HTP) Directorate in the Bureau of Diplomatic Security (DS). The successful candidate will provide administrative support to the Deputy Assistant Secretary and coordinate with HTP Regional...
-
Front Desk Sales Associate
3 weeks ago
Virginia Beach, Virginia, United States Massage Envy Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Massage Envy. As a key member of our front desk team, you will be responsible for delivering exceptional customer experiences, driving membership sales, and providing top-notch service to our clients.Key Responsibilities Drive membership sales and...
-
Member Services Representative Front Desk
4 weeks ago
Virginia Beach, Virginia, United States Planet Fitness Full timeJob SummaryAs a Member Services Representative Front Desk, you will be the face of Planet Fitness, providing exceptional customer service and ensuring a positive experience for our members. This role is perfect for individuals who are passionate about fitness, customer service, and teamwork.Key ResponsibilitiesProvide exceptional customer service to members...
-
Technical Support Specialist
4 weeks ago
Virginia Beach, Virginia, United States Priority Title & Escrow Full timeJob DescriptionAt Priority Title & Escrow, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused attitude.Key Responsibilities:Provide first-level technical support to end-users via phone, email, or in-person through help...
-
Contract Administrator
4 weeks ago
Virginia Beach, Virginia, United States ePlus Full timeAbout the RoleePlus is seeking a highly organized and detail-oriented Contracts Assistant to support the administrative and operational activities of the Contracts Department. As a key member of the team, you will play a vital role in maintaining department documentation, facilitating inquiries, and ensuring seamless communication with internal and external...
-
Front Desk Receptionist
3 weeks ago
Virginia Beach, Virginia, United States miaar Full timeRole SummaryWe are seeking a highly skilled and enthusiastic Front Desk Receptionist to join our team at miaar. As the first point of contact for our patients and visitors, you will play a vital role in creating a positive and welcoming experience.Key ResponsibilitiesWelcome and greet patients and visitors in person or on the telephone, providing a warm and...
-
Public Health Administrator
4 weeks ago
Virginia Beach, Virginia, United States destinationone Consulting Full timedestinationone Consulting is a leading recruitment agency specializing in diverse sectors, including Healthcare, Health Tech, Government, Municipalities, NonProfits, Legal, and Public Accounting. We are building a comprehensive database of opportunities in these fields. By applying, you enable our recruiters to quickly match you with suitable roles when they...
-
Senior System Administrator
3 weeks ago
Virginia Beach, Virginia, United States Lockheed Martin Full timeJob Summary:We are seeking a highly skilled Senior System Administrator to support the Space Fence radar operations site located at Sensor Site 1 on Kwajalein Atoll, Marshall Islands. This is an Expat role to the Marshall Islands.Key Responsibilities:Perform mission operations, computer maintenance, and reconfiguration on Digital Processing Group and Mission...
-
Executive Administrative Assistant
4 weeks ago
Virginia Beach, Virginia, United States A Groundworks Company Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Administrative Assistant to join our team at A Groundworks Company. The successful candidate will provide comprehensive support to multiple senior executives, handling various tasks, such as managing complex schedules, organizing meetings, and handling sensitive information with...
-
Virginia Beach, Virginia, United States Teracore Full timeJob Summary:This position requires 100% on-site support and an active Secret clearance. At Teracore, we are committed to creating and maintaining a corporate environment and culture that promotes long-term employment. We believe that diverse talents help us achieve the missions and objectives of our customers.Key Responsibilities:Support governmental...
-
Windows Systems Administrator
4 weeks ago
Virginia Beach, Virginia, United States Actalent Full timeJob Title: Windows Systems AdministratorJob DescriptionThis position is responsible for supporting and troubleshooting customer-facing web applications, including internal PCs and cloud-based Windows networks. Our web and mobile applications focus on GPS tracking software powered by Google Maps and related third-party APIs.Core responsibilities include...