Reservation Coordinator

1 week ago


Aspen, Colorado, United States Sant Ambroeus Coffee Bar Full time
Job Title: Reservationist

Job Summary: We are seeking a highly organized and detail-oriented Reservationist to join our team at Sant Ambroeus Coffee Bar. As a Reservationist, you will be responsible for assisting guests with making, changing, and cancelling reservations, as well as providing exceptional customer service.

Key Responsibilities:
  • Answer phone calls and greet guests in a prompt and courteous manner.
  • Provide guests with requested information and arrange bookings.
  • Coordinate reservation changes through communication with the front of the house team.
  • Process take-out orders and practice up-selling techniques.
  • Check and maintain all correspondence via email, including menu updates, events, and reservation inquiries.
  • Handle guest dining receipts and send copies of itemized final guest bills upon request.
  • Re-record voicemail based on restaurant hours of operation changes and event updates.
  • May handle guest complaints received over the phone and special reservation requests.
  • Assist in updating the guest database with email addresses in the Open Table system and merging guest profiles with appropriate information.
  • Concierges: assist in building the concierge database by closely communicating with management and sending email blasts to the concierge list.
  • Assist with cake orders, scanning, and filing documents, emailing menus and restaurant information directly to guests upon request, and building distribution lists.
  • May assist with other duties as assigned by management, such as entering food invoices into the assigned system and researching restaurant-related subjects.
Requirements:
  • The ability to work as part of a team and maintain personal cleanliness.
  • Basic food handling, preparation, and cleaning skills are welcomed.
  • Time management and ability to work under pressure to manage high volume of production.
  • Active listening and learning skills.
  • Reading and speaking comprehension skills.
  • Discipline to follow set standards.
  • Ability to lift up to 25lbs.
ADA:

SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.



  • Aspen, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Group Reservations Coordinator to join our team at The St. Regis Aspen Resort. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.Key ResponsibilitiesProcess all reservation requests, changes, and...


  • Aspen, Colorado, United States Marriott International Inc Full time

    Job SummaryAs a Group Reservations Coordinator at Marriott International Inc, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. You will explain guarantee,...


  • Aspen, Colorado, United States Mollie Aspen Full time

    Job Title: Reservations AmbassadorMOLLIE Aspen is seeking a highly skilled and enthusiastic Reservations Ambassador to join our team. As a key member of our front office operation, you will be responsible for managing reservation inquiries, auditing reservations, and providing exceptional guest service.Responsibilities:Manage reservation inquiries and...


  • Aspen, Colorado, United States Mollie Aspen Full time

    Job Title: Reservations AmbassadorMollie Aspen is seeking a highly skilled Reservations Ambassador to join our team. As a key member of our front office operation, you will be responsible for managing reservation inquiries, auditing reservations, and providing exceptional guest service.Key Responsibilities:Manage reservation inquiries and respond to guest...


  • Aspen, Colorado, United States HayMax Hotels LLC Full time

    Job Title: Reservations Ambassador AgentWe are seeking a highly skilled and enthusiastic Reservations Ambassador Agent to join our team at HayMax Hotels LLC. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Job Summary:The Reservations...


  • Aspen, Colorado, United States Aspen Skiing Company Full time

    Ski and Snowboard School Sales and Reservations AgentAs a valued member of our team, you will provide exceptional guest service and sales support to the Ski and Snowboard School at Aspen Skiing Company. This role requires a strong ability to communicate effectively with guests, employees, and management, while maintaining a professional demeanor in a...


  • Aspen, Colorado, United States The Little Nell Full time

    Job SummaryThe Food & Beverage Reservationist plays a vital role in ensuring seamless guest experiences at The Little Nell. This position is responsible for handling all incoming calls, making, changing, and confirming restaurant reservations, and assisting with special requests for both hotel guests and external reservation calls.Key ResponsibilitiesAnswer...


  • Aspen, Colorado, United States Hotel Jerome Full time

    Job Title: Pre Arrival Experience CuratorEmbark on a creative journey as a Pre Arrival Experience Curator at Hotel Jerome, where your passion for travel and meticulous planning will shape unforgettable journeys for our discerning guests.Job SummaryWe are seeking a highly skilled and creative individual to join our team as a Pre Arrival Experience Curator. As...


  • Aspen, Colorado, United States City of Aspen Full time

    Job Title: Administrative SpecialistJoin the City of Aspen team as an Administrative Specialist in the Parking Department. This role is responsible for providing exceptional customer service, administrative support, and enforcement functions to ensure the smooth operation of the department.Key Responsibilities:Provide world-class customer service to the...

  • Restaurant Host

    19 hours ago


    Aspen, Colorado, United States Hotel Jerome Full time

    Restaurant Host Job DescriptionAt Hotel Jerome, we're seeking a skilled Restaurant Host to join our team. As a key member of our hospitality team, you'll be responsible for creating a warm and inviting atmosphere for our guests.Key Responsibilities:Greeting and Check-in: Welcome guests warmly, provide courteous service, and efficiently handle check-ins and...


  • Aspen, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Club Member Experience professional to join our team at The Ritz-Carlton. As a key member of our operations team, you will be responsible for delivering exceptional service to our members and guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAssist members with pre-arrival and...


  • Aspen, Colorado, United States The Little Nell Full time

    Job SummaryThe Front Desk Agent will provide exceptional guest service, ensuring a warm and welcoming experience for all hotel guests. This role involves registering guests, presenting statements, and collecting payment for departing guests. The successful candidate will be available to work a variety of shifts, including mornings, afternoons, and evenings,...

  • Restaurant Host

    3 days ago


    Aspen, Colorado, United States Auberge Resorts Full time

    Job SummaryThe Restaurant Host is a key member of our Auberge family, responsible for providing exceptional service and ensuring a positive experience for our guests from arrival to departure.ResponsibilitiesGreet guests warmly and provide courteous service, efficiently handling check-ins and seating.Answer phones, take reservations, and maintain accurate...


  • Aspen, Colorado, United States Aspen Skiing Company Full time

    Job SummaryThe Concierge is a key member of our Front Office team, responsible for providing exceptional service to our guests. This role requires a friendly, courteous, and professional demeanor at all times, with a strong focus on delivering personalized experiences.Key ResponsibilitiesWelcome and register guests, presenting statements and collecting...


  • Aspen, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Club Member Experience professional to join our team at The Ritz-Carlton. As a key member of our operations team, you will be responsible for delivering exceptional service to our members and guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAssist members and guests with...


  • Aspen, Colorado, United States The Little Nell Full time

    Job SummaryThe Front Desk Agent will provide exceptional guest service, ensuring a seamless and memorable experience for all visitors to The Little Nell. This role requires a friendly, courteous, and professional demeanor, with a focus on delivering personalized service and resolving any guest concerns in a timely and efficient manner.Key...


  • Aspen, Colorado, United States The Little Nell Full time

    Job SummaryThe Front Desk Agent will provide exceptional guest service, ensuring a warm and welcoming experience for all hotel guests. This role involves registering guests, presenting statements, and collecting payment for departing guests. The Front Desk Agent must be available to work various shifts, including mornings, afternoons, and evenings, and be...

  • Host and Ambassador

    2 weeks ago


    Aspen, Colorado, United States Hotel Jerome Full time

    Job Title: Host WinterAt Hotel Jerome, we are seeking a skilled and charismatic Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for their entire experience.Key Responsibilities:Greet guests warmly and provide exceptional service, ensuring a positive experience from arrival to departure.Efficiently...


  • Aspen, Colorado, United States Aspen School District Full time

    Job Title: Healthy Futures Coalition Program DirectorAspen School District is seeking a highly skilled and experienced Program Director to lead the Healthy Futures Coalition. This is a full-time, exempt position that will oversee the coalition's mission to reduce substance use and build a resilient community for Aspen-Pitkin County youth.Key...

  • Property Manager

    3 weeks ago


    Aspen, Colorado, United States Alpine Property Aspen Full time

    Job OverviewAlpine Property Aspen seeks a seasoned Property Manager to oversee the day-to-day operations of our luxury properties. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of property management.Key ResponsibilitiesMaintenance and Repairs: Conduct regular property...