Reservation Coordinator

1 month ago


Aspen, Colorado, United States Sant Ambroeus Coffee Bar Full time
Job Title: Reservationist

Job Summary: We are seeking a highly organized and detail-oriented Reservationist to join our team at Sant Ambroeus Coffee Bar. As a Reservationist, you will be responsible for assisting guests with making, changing, and cancelling reservations, as well as providing exceptional customer service.

Key Responsibilities:
  • Answer phone calls and greet guests in a prompt and courteous manner.
  • Provide guests with requested information and arrange bookings.
  • Coordinate reservation changes through communication with the front of the house team.
  • Process take-out orders and practice up-selling techniques.
  • Check and maintain all correspondence via email, including menu updates, events, and reservation inquiries.
  • Handle guest dining receipts and send copies of itemized final guest bills upon request.
  • Re-record voicemail based on restaurant hours of operation changes and event updates.
  • May handle guest complaints received over the phone and special reservation requests.
  • Assist in updating the guest database with email addresses in the Open Table system and merging guest profiles with appropriate information.
  • Concierges: assist in building the concierge database by closely communicating with management and sending email blasts to the concierge list.
  • Assist with cake orders, scanning, and filing documents, emailing menus and restaurant information directly to guests upon request, and building distribution lists.
  • May assist with other duties as assigned by management, such as entering food invoices into the assigned system and researching restaurant-related subjects.
Requirements:
  • The ability to work as part of a team and maintain personal cleanliness.
  • Basic food handling, preparation, and cleaning skills are welcomed.
  • Time management and ability to work under pressure to manage high volume of production.
  • Active listening and learning skills.
  • Reading and speaking comprehension skills.
  • Discipline to follow set standards.
  • Ability to lift up to 25lbs.
ADA:

SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.



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