Reservations Ambassador

4 weeks ago


Aspen, Colorado, United States Mollie Aspen Full time
Job Title: Reservations Ambassador

Mollie Aspen is seeking a highly skilled Reservations Ambassador to join our team. As a key member of our front office operation, you will be responsible for managing reservation inquiries, auditing reservations, and providing exceptional guest service.

Key Responsibilities:
  • Manage reservation inquiries and respond to guest requests in a timely and professional manner.
  • Audit reservations for accuracy and ensure guest requests are met.
  • Support the direct booking initiative by converting OTA bookings to direct bookings.
  • Assist with room reservations, guest arrivals, and room assignments.
  • Provide concierge services, transportation coordination, and answer guest phone calls.
Requirements:
  • High school diploma or equivalent.
  • Previous hospitality experience preferred.
  • Proficiency in Microsoft Office and ability to learn new software programs.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
  • Annual and seasonal bonus opportunities.
  • Medical, dental, and vision insurance.
  • Employee assistance program.
  • Hotel discounts.
  • IRA retirement plan.
  • Paid vacation, sick, and volunteer days.
  • Employee incentive programs.
  • Discounted bus passes.


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