Front Desk Representative
3 weeks ago
The Front Desk Agent will be responsible for welcoming and registering guests, presenting statements, checking credit, and collecting payment for departing guests. The ideal candidate will be available to work a variety of shifts, including mornings, afternoons, and evenings, and will be able to maintain a professional demeanor in a fast-paced environment.
Key Responsibilities- Display a friendly, courteous, and professional manner in all interactions with guests and employees
- Maintain positive working relationships with all personnel
- Perform job responsibilities in line with relevant industry standards
- Welcome and register hotel guests
- Check guests out of the hotel in accordance with procedures
- Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage
- Manage guest billing and ensure that guest folios are correctly settled prior to departure
- Maintain and update the hotel's guest history
- Coordinate with other departments' daily needs or special requirements for all hotel guests
- Record any guest complaints or problems and notify the appropriate individuals
- Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, escort guests to their rooms, and notify managers of arrivals per request
- Be familiar with room and rate availability for current and future dates
- Accept reservations, changes, and cancellations in accordance with procedures in the absence of reservation personnel
- Familiar with PBX and Night Audit shift responsibilities and cover shifts as required
- Relieve the Concierge Desk when needed and have knowledge of guest-related concierge duties
- Distribute hotel keys as necessary
- Be knowledgeable about all group and catering events and locations in the hotel
- Understand the hotel management system as it relates to check-in and check-out procedures
- Run daily reports as necessary
- Make change, issue safety deposit boxes, post charges, reconcile daily work, and make deposits in accordance with established procedures
- Responsible for maintaining the cash bank and for daily settling of the cash bank
- Make managers aware of guest comments and complaints
- Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
- Report to shift on time
- Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen One
- Is familiar with hotel fire and safety procedures
- Assist in emergency and security procedures as directed by management
- Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
- College degree preferred
- Previous front desk experience helpful
- Excellent written and spoken English
- Ability to stand, walk, or be on your feet for extended periods of time
- Regularly work indoors with no adverse conditions
- Must be able to occasionally lift, push, or pull up to 50 lbs. individually or with assistance
- Health, dental, and vision insurance programs
- Flexible spending account programs
- Life insurance programs
- Paid time off programs
- Paid leave programs
- 401(k) savings plan
- Employee ski pass and dependent ski passes
- Other company perks
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