FOH Reservation Team Member

4 weeks ago


Aspen Hill, Maryland, United States SA Hospitality Group Full time

SA Hospitality Group is a leading provider of upscale dining experiences in New York City and beyond. We are seeking a highly skilled and detail-oriented Front of House Reservation Specialist to join our team at our new Sant Ambroeus Aspen restaurant.


Key Responsibilities:

  • Provide exceptional guest service by answering phone calls and responding to reservation inquiries in a prompt and courteous manner.
  • Coordinate reservation changes and cancellations with the front of house team.
  • Process take-out orders and practice up-selling techniques to increase revenue.
  • Manage all correspondence via email, including menu updates, events, and reservation inquiries.
  • Handle guest dining receipts and provide itemized final bills to guests upon request.
  • Update the guest database with email addresses in the Open Table system and merge guest profiles for accuracy.
  • Assist with concierge services, including building the concierge database and sending email blasts to the concierge list.
  • Perform other duties as assigned by management, such as entering food invoices and researching restaurant-related topics.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Basic food handling and preparation skills.
  • Time management and organizational skills.
  • Ability to lift up to 25lbs.

SA Hospitality Group is an equal opportunity employer.


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