FOH Reservation Team Member
4 weeks ago
SA Hospitality Group is a leading provider of upscale dining experiences in New York City and beyond. We are seeking a highly skilled and detail-oriented Front of House Reservation Specialist to join our team at our new Sant Ambroeus Aspen restaurant.
Key Responsibilities:
- Provide exceptional guest service by answering phone calls and responding to reservation inquiries in a prompt and courteous manner.
- Coordinate reservation changes and cancellations with the front of house team.
- Process take-out orders and practice up-selling techniques to increase revenue.
- Manage all correspondence via email, including menu updates, events, and reservation inquiries.
- Handle guest dining receipts and provide itemized final bills to guests upon request.
- Update the guest database with email addresses in the Open Table system and merge guest profiles for accuracy.
- Assist with concierge services, including building the concierge database and sending email blasts to the concierge list.
- Perform other duties as assigned by management, such as entering food invoices and researching restaurant-related topics.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Basic food handling and preparation skills.
- Time management and organizational skills.
- Ability to lift up to 25lbs.
SA Hospitality Group is an equal opportunity employer.
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