Host Winter
3 weeks ago
Restaurant Host Job Description
The role of Restaurant Host at Hotel Jerome upholds the welcoming atmosphere that defines our hospitality. As a key member of our team, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.
Key Responsibilities:
- Greet guests warmly and provide courteous service.
- Efficiently handle check-ins and seating.
- Answer phones, take reservations, and maintain accurate records in reservation systems.
- Coordinate with restaurant and/or pool staff to optimize guest placements.
- Assist with preparation of station charts and guide servers and support staff in optimal table set-up.
- Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
- Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
- Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
- Resolve guest complaints promptly to ensure satisfaction.
- Familiarize yourself with all hotel services and respond accurately to guest inquiries.
Qualifications:
- Prior experience in customer service or hospitality, preferably in a high-end setting.
- Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
- Must be of minimum age to serve alcohol.
- Flexibility to work a variable schedule, including weekends and holidays.
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