Customer Service Representative

2 days ago

Coppell, Texas, United States Brink's Full time

Job Summary:

The Brink's Company is seeking a highly skilled Customer Service and Support Professional to join our team. As a Communications Support Specialist, you will be responsible for ensuring the successful execution of daily work received within the tracking system to effectively manage the inbound communications coming from deployed customers' CompuSafe units.

You will identify, engage, and escalate to both internal and external resources to verify and aid in the resolution of communications issues in a timely, customer-focused manner, and service the customer by completing the processes across all lines of business.

Key Responsibilities:

  • Research validation of all customer inquiries received from various sources (phone, E-mail, or Web) to be followed up until a resolution is completed in a timely and accurate manner.
  • Manage verbal and/or written customer requests/inquiries efficiently.
  • Manage day-to-day customer requests, all service-related issues by resolving problems to minimize customer escalations.
  • Utilize available systems to extensively research and find the root cause for customer inquiries.
  • Interact with customer, branch operations, and other Brink's partners to find solutions that not only resolve the original request but prevent future inquiries.
  • Manage process requests and activities in Microsoft Dynamics in timely & accurately.
  • Utilize strong decision-making and problem-solving skills to provide input to the Leadership team on Continuous Process Improvements.
  • Assist with special projects as and when required by the Supervisor or Manager.

Requirements:

  • Minimum of 5 year(s) experience in a corporate environment.
  • Minimum of 5 year(s) experience using Microsoft Office products to include Word and Excel.
  • Minimum of 5 year(s) experience with direct customer interaction.
  • Minimum of 3 year(s) of Brinks product line, and or operations experience.
  • High school education or equivalent.

Preferred Qualifications:

  • Brinks product line specific support or Operations experience.
  • Experience working in a Team Environment.
  • Advanced usage of Excel.
  • Experience using Microsoft Dynamics or similar systems of record.
  • College degree or course completion.

Professional Skills:

  • Excellent interpersonal/communications skills.
  • Exceptional written and verbal communication abilities.
  • Excellent interpersonal and presentation skills.
  • Advanced research capabilities and proficiency in Brink's research systems.
  • Advanced analytical, relationship building, and critical reasoning skills.

Equal Opportunity Employer:

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law.

  • Customer Service Representative

    1 day ago

    Coppell, Texas, United States Harris & Harris Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Harris & Harris. As a Customer Service Representative, you will be responsible for helping our customers resolve their past due accounts and providing exceptional customer service.Responsibilities:- Listen to and resolve customer...

  • Customer Service Representative

    4 weeks ago

    Coppell, Texas, United States Havertys Full time

    Customer Service RepresentativeLocation: Coppell, TX, USAJob DescriptionFull-Time Opportunity: $16.50 an hourWe're seeking highly motivated individuals to join our Customer Service Team at Havertys, the most established Furniture Retailer in the industry. If you're passionate about delivering exceptional customer experiences and enjoy helping others meet...

  • Customer Service Representative

    1 month ago

    Coppell, Texas, United States Brinks Full time

    Job Title: Client Service Representative IIIAt Brinks, we're committed to delivering exceptional customer service. As a Client Service Representative III, you'll play a vital role in ensuring our customers receive the highest level of support.Key Responsibilities:Manage customer requests and inquiries efficiently, providing timely and effective...

  • Customer Service Representative

    5 days ago

    Coppell, Texas, United States Vivid Seats Full time

    Job Title: Customer Service RepresentativeAt Vivid Seats, we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support for their live event ticket purchases.Key Responsibilities:Manage transactions and relationships with sellers and customers...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States AQuity Solutions Full time

    Job Title: Customer Service RepresentativeAt AQuity Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring that their healthcare needs are met in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Coppell, Texas, United States AQuity Solutions Full time

    Job Title: Customer Service RepresentativeAt AQuity Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring that their needs are met and their concerns are addressed in a timely...

  • Customer Service Representative

    4 weeks ago

    Coppell, Texas, United States American Automobile Association Full time

    Customer Service Representative - Insurance About the Role We are seeking a highly motivated and customer-focused Customer Service Representative to join our industry-leading insurance call center. As a key member of our team, you will be responsible for providing exceptional service to our members, resolving their issues, and promoting our products and...

  • Customer Service Representative

    5 days ago

    Coppell, Texas, United States Havertys Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Havertys. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Vivid Seats. As a key member of our Seller Operations team, you will be responsible for providing exceptional service to our valued sellers and customers, ensuring a seamless experience for all parties...

  • Customer Service Representative

    4 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    Job Title: Customer Service RepresentativeAbout the Role:Vivid Seats is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Seller Operations team, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will be the primary point of contact for customers and...

  • Customer Service Representative

    6 days ago

    Coppell, Texas, United States American Automobile Association Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Membership Call Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Natalie Burkhaulter - State Farm Agent Full time

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences and promoting our insurance and financial services products.Responsibilities:Forge strong...

  • Customer Service Representative

    14 hours ago

    Coppell, Texas, United States Havertys Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Havertys.Key Responsibilities:* Respond to incoming, outgoing phone calls, pre-and post-delivery calls, and emails in a professional and courteous manner.* Utilize My Service Center to create, maintain, and resolve...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States PrideStaff Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Order Entry:...

  • Customer Service Representative

    5 days ago

    Coppell, Texas, United States PrideStaff Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly detail-oriented Customer Service Representative to join our team in Coppell. As a key member of our team, you will be responsible for processing customer orders accurately, managing team workflow, and ensuring a high level of customer satisfaction.Key Responsibilities:Accurately enter and...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States American Automobile Association Full time

    Job Title: Call Center RepresentativeAs a Call Center Representative at the American Automobile Association, you will be the first point of contact for our valued members facing distress on the roads. This role requires a high level of customer service skills, empathy, and the ability to work in a fast-paced environment.Key Responsibilities:Field incoming...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    About Vivid SeatsVivid Seats is a leading online ticket marketplace that connects fans to live events, artists, and teams. We're committed to providing exceptional experiences for our customers and strive to be the ultimate partner for live events.Job SummaryWe're seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Customer Service Representative

    8 hours ago

    Coppell, Texas, United States Adrian Howard - State Farm Agent Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to grow our...

  • Customer Service Representative

    15 hours ago

    Coppell, Texas, United States Pulte Group, Inc. Full time

    We are seeking a skilled Customer Service Representative to join our team at PulteGroup, Inc.The ideal candidate will have a strong emphasis on quality of service and follow-up, with analytical ability necessary to perform root cause analysis.Responsibilities will include receiving initial customer requests for service, conducting initial analysis of...

  • Customer Service Representative

    3 days ago

    Coppell, Texas, United States State Farm Insurance Full time

    At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our policyholders. Your primary duties will include:Key Responsibilities:Assisting customers with inquiries, complaints, and policy changesProviding accurate...