Senior Rental Representative

3 days ago

Medford MA United States Penske Truck Leasing Full time

Position Summary:

A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.

This position will be located at the Penske facility located at 436 Riverside Avenue in Medford, MA.

Major Responsibilities:

• Compute charges for merchandise or services and receive payments.

• Prepare merchandise for display, or for purchase or rental.

• Recommend and provide advice on a wide variety of products and services.

• Answer telephones to provide information and receive orders.

• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.

• Keep records of transactions, and of the number of customers entering an establishment.

• Prepare rental forms, obtaining customer signature and other information, such as required licenses.

• Inspect and adjust rental items to meet needs of customer.

• Explain rental fees, policies and procedures.

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

• Other projects and tasks as assigned by supervisor

Qualifications:

• At least 1 year of customer service experience required

• Sales experience (retail, consumer, B2B) preferred

• High School diploma or equivalent required

• Some college or Bachelors degree preferred

• Ability to work at least one day on weekend required

• Basic computer skills including Microsoft Word, Excel, Outlook required

• Customer service skills, dealing with people, flexibility, phone skills, team player

• Valid drivers license required

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

Job Category: Sales/Customer Service

Job Family: Customer Experience

Address: 436 Riverside Ave

Primary Location: US-MA-Medford

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2409087

  • Senior Rental Representative

    2 weeks ago

    Medford, United States Penske Truck Leasing Co., L.P. Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete...

  • Senior Rental Representative

    2 hours ago

    Medford, Massachusetts, United States Penske Truck Leasing Full time

    Job SummaryA dynamic and customer-focused individual is sought to join the Penske team as a Senior Rental Representative. This role demands a confident and skilled professional with exceptional interpersonal and telephone skills to provide top-notch service to customers.Key ResponsibilitiesManage a large fleet of vehicles, ensuring optimal utilization and...

  • Senior Rental Representative

    7 days ago

    Medford, United States Fleet Jobs Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete...

  • Senior Rental Representative

    2 weeks ago

    Medford, United States Penske Truck Leasing Co., L.P. Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete...

  • Senior Rental Representative

    3 days ago

    MEDFORD, United States Penske Truck Leasing Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure...

  • Senior Rental Representative

    4 days ago

    MEDFORD, United States Penske Truck Leasing Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure...

  • Senior Rental Representative

    3 days ago

    MEDFORD, United States Penske Truck Leasing Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure...

  • Senior Rental Representative

    3 days ago

    MEDFORD, United States Penske Truck Leasing Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure...

  • Senior Rental Representative

    3 days ago

    Medford, United States Penske Truck Leasing Full time

    Job DescriptionPosition Summary:A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and...

  • Senior Rental Representative

    1 day ago

    Medford, Massachusetts, United States Penske Truck Leasing Full time

    Job SummaryA dynamic and customer-focused individual is sought to join the Penske team as a Senior Rental Representative. This role demands a confident and results-driven professional with exceptional interpersonal and communication skills to provide top-notch service to customers.Key ResponsibilitiesManage a large fleet of vehicles to meet customer...

  • Senior Rental Representative

    1 week ago

    Medford, Massachusetts, United States Penske Full time

    Job Summary:A dynamic and customer-focused individual is sought to join the Penske team as a Senior Rental Representative. This role demands a confident and skilled professional with a strong customer service orientation, excellent interpersonal and telephone skills, and the ability to manage a large fleet of vehicles. The successful candidate will provide...

  • Senior Rental Representative

    3 days ago

    Medford, United States Penske Truck Leasing Full time

    Position Summary:The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large...

  • Rental Representatives

    1 week ago

    Medford, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Upwardly Global and with Penske Automotive Group to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Penske Automotive Group Job Description Job Description: Position Summary: A Penske Senior Rental Representative demands a...

  • Rental Representative

    7 days ago

    Medford, Oregon, United States Jobs for Humanity Full time

    Job Title: Rental RepresentativeCompany Description: Jobs for Humanity is collaborating with Upwardly Global and with Penske Automotive Group to build an inclusive and just employment ecosystem.We support individuals coming from all walks of life. Our mission is to provide equal opportunities for everyone.Job Description:A Rental Representative at Penske...

  • Senior Rental Representative

    2 weeks ago

    Gainesville, FL, United States Penske Full time

    Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete...

  • Rental Services Representative

    3 weeks ago

    Medford, Oregon, United States Penske Transportation Solutions Full time

    Rental Services RepresentativeAt Penske Transportation Solutions, we are seeking a skilled Rental Services Representative to join our team. As a key member of our rental operations, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our clients.Key Responsibilities:Compute charges for merchandise...

  • Rental Sales Representative

    3 days ago

    Medford, New York, United States Gabrielli Truck Sales Full time

    Job OverviewGabrielli Truck Sales is seeking a highly motivated and results-driven Rental Sales Representative to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and maximizing rental opportunities within the market place.Key Responsibilities:Generate rental, lease, and vehicle sales leads to drive revenue...

  • Outside Rental Representative

    2 weeks ago

    Columbia, SC, United States Blanchard Machinery Company Full time

    Outside Rental Representative Job Locations US-SC-Columbia Job ID 2024-2809 Category Sales & Rental Type Full-Time Overview The Outside Rental Representative is responsible for generating and maintaining rental business by following up on leads, sales calls and customer...

  • Sales Representative

    4 days ago

    Washington, DC, United States Washington Air Compressor Rental Co. Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Representative to join our team at Washington Air Compressor Rental Co. As a Sales Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with customers, and providing exceptional customer service.Key ResponsibilitiesActively...

  • Sales and Community Relations Representative

    3 weeks ago

    Medford, Oregon, United States Bonaventure Senior Living Full time

    About the RoleBonaventure Senior Living is seeking a highly motivated and results-driven Sales and Community Relations Representative to join our team. As a Sales and Community Relations Representative, you will be responsible for providing exceptional customer service to prospective residents, managing the sales process, and building relationships with...