Customer Service Representative

1 month ago


Troy, New York, United States Kelly Mcgrath - State Farm Agent Full time
Job OverviewAs a Customer Relations Representative with Kelly McGrath - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who can provide top-notch service and support to our clients. If you are a strong communicator with a desire to make a difference, we encourage you to apply.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date client records, ensuring seamless communication and service delivery.
  • Assist in developing and implementing customer retention strategies to drive business growth.
  • Collaborate with other departments to ensure exceptional customer satisfaction and loyalty.
Requirements
  • Excellent communication and problem-solving skills, with the ability to handle high-pressure situations calmly.
  • Previous experience in customer service or a related field is preferred.
  • A strong passion for delivering exceptional customer experiences and building long-term relationships.


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