Customer Service Representative

3 weeks ago


Troy, New York, United States Sterling Engineering Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries, and maintaining their account details.

Key Responsibilities:

  • Resolve customer inquiries and process orders in a timely and efficient manner.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and solutions.
  • Build strong relationships with customers and internal sales teams to enhance department efficiency.
  • Handle customer inquiries via phone and in-person interactions.
  • Schedule and bill services, deliveries, and installations, and coordinate with service/operations managers.
  • Process payments and maintain accurate internal reports.
  • Make outbound calls to customers for service scheduling and offering maintenance plans.
  • Perform outbound collection calls and manage over-the-counter orders.
  • Address customer complaints and ensure resolutions are met.

Requirements:

  • 1+ years of customer service experience.
  • High school diploma or GED.
  • Proficiency with Microsoft Word and Excel.
  • Data entry experience.
  • Customer service experience, ideally in a sales or marketing environment.

Essential Skills:

  • Computer proficiency with Microsoft Office (Excel and Word).
  • Familiarity with Windows OS.
  • Ability to learn a proprietary customer service system.
  • Strong interpersonal and communication skills (both verbal and written).
  • Professional phone etiquette.

Equal Employment Opportunity:

Sterling Engineering is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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