Stakeholder Services Representative

4 weeks ago


Troy, New York, United States New York ISO Full time
Job Description

The New York Independent System Operator (NYISO) is seeking a highly skilled Stakeholder Services Representative to join our team. As a key member of our External Affairs department, you will be responsible for providing exceptional customer service to our Market Participants, ensuring their needs are met and their inquiries are resolved in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues related to NYISO's markets and systems.
  • Market Knowledge: Develop and maintain a thorough understanding of NYISO's markets, systems, and processes.
  • Communication: Effectively communicate with Market Participants, internal stakeholders, and other external parties.
  • Problem-Solving: Analyze and resolve complex technical and market-related issues.
  • Documentation: Maintain accurate and up-to-date records of customer interactions and market data.
Requirements
  • Education: Bachelor's degree from an accredited university or college in a relevant field (e.g., engineering, finance, business, economics, or communications).
  • Experience: Five years of experience in the electric utility industry or a related technical field.
  • Skills: Strong oral and written communication skills, strong interpersonal and leadership skills, PC proficiency, sound business acumen, and ability to effectively interface with all levels of internal and external customers.
What We Offer
  • Competitive Salary: $66,800-$111,700 USD per year.
  • Comprehensive Benefits Package: Health, dental, and vision insurance, 401(k) plan, and paid time off.
  • Opportunities for Growth: Professional development and training opportunities to enhance your skills and advance your career.


  • Troy, New York, United States Sterling Engineering Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries, and maintaining their account details.Key...


  • Troy, New York, United States John Ray and Sons Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, emails, and other communication channels.Key...


  • Troy, New York, United States Sterling Engineering Full time

    Job Title: Customer Service RepresentativeAt Sterling Engineering, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and maintaining accurate records of customer interactions.Key...


  • Troy, New York, United States Kelly Mcgrath - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Kelly McGrath - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...


  • Troy, New York, United States Pioneer Bank Full time

    Job Summary:The Customer Service Representative will be the first point of contact for our clients, embodying the Pioneer Bank culture and brand. This role requires providing exceptional service, executing transactions with professionalism and accuracy, and supporting the bank's vision to build a partnership with clients to meet their current needs and...


  • Troy, New York, United States Troy Veterinary Hospital Full time

    About the RoleWe are seeking a compassionate and skilled Client Service Representative to join our team at Troy Veterinary Hospital. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.Key ResponsibilitiesAnswer telephone calls and respond to client inquiries in a...


  • Troy, New York, United States Trustco Bank Full time

    At Trustco Bank, we are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Rensselaer County, NY. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a high level of accuracy and efficiency in your work.The estimated...


  • Troy, New York, United States Rainbow Restoration SPV LLC Full time

    Position OverviewAre you a motivated individual looking to start your career in sales and customer service? We are seeking a talented Business Development Representative to join our team at Rainbow Restoration SPV LLC. As a Business Development Representative, you will be responsible for developing and maintaining customer relationships, providing...


  • Troy, New York, United States The Pines at Heartwood An Assisted Living Program Full time

    Receptionist Job DescriptionWe are seeking a friendly and organized Receptionist to join our team at The Pines at Heartwood An Assisted Living Program. As a Receptionist, you will be the first point of contact for our residents, families, and visitors, providing a warm and welcoming atmosphere.Key Responsibilities:Greet and assist visitors, residents, and...


  • Troy, New York, United States Capital District YMCA Full time

    Job OverviewCapital District YMCA is seeking a dynamic Part-Time Member Service Representative to support their team. Key ResponsibilitiesDeliver exceptional service to all members, guests, and program participants.Respond to member and guest needs, promote memberships and programs, and maintain the lobby area's cleanliness and organization.Collaborate with...


  • Troy, New York, United States HANYS - Healthcare Association of New York State Full time

    About the RoleHANYS - Healthcare Association of New York State is seeking a skilled Senior Healthcare Data Analyst to join its Economics, Finance, and Information team. This hybrid position will be based at our office in Rensselaer, NY, with the possibility of remote work within New York or a neighboring state.The successful candidate will be responsible for...


  • Troy, New York, United States Mavis Tire Supply Full time

    About the PositionWe are seeking a highly skilled Automotive Service Associate to join our team at Mavis Tires & Brakes. As an Automotive Service Associate, you will be responsible for assisting customers with tire selections and under-car repair services. This is a sales-oriented position requiring prior sales experience in products/services requiring...


  • Troy, New York, United States Penske Truck Leasing Co., L.P. Full time

    Job Summary:A Branch Service Manager is responsible for overseeing the maintenance of diesel shop equipment and managing a team of technicians to ensure efficient and safe operations.Key Responsibilities:Manage preventative maintenance scheduling, quality, and customer satisfactionListen to and resolve customer complaints regarding services, products, or...


  • Troy, New York, United States BioSpace, Inc. Full time

    Job DetailsWe are seeking a highly skilled Quality Assurance Supervisor to join our team at BioSpace, Inc. This role will be responsible for leading activities on the floor in support of dispositioning product and/or raw materials while ensuring compliance with Quality Assurance (QA) policies and procedures, cGMPs, SOPs, and Regeneron Standard Requirement...


  • Troy, New York, United States Mindlance Full time

    Job Title:Cognos DeveloperJob Overview:Mindlance is seeking a highly skilled Cognos Developer to join our team. The ideal candidate will have extensive experience in business requirement gathering, analysis, and logical design, as well as expertise in creating and modifying Framework Manager models and reports using COGNOS tools.Key Responsibilities:1....


  • Troy, New York, United States BBL Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Garden Inn Troy. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRegister guests into the hotel in a prompt and courteous...


  • Troy, New York, United States The New York Independent System Operator Full time

    The New York Independent System Operator (NYISO) is seeking a highly skilled Cybersecurity Operations Center Analyst to join its team. The successful candidate will be responsible for providing around-the-clock monitoring, analysis, and response to cybersecurity events and trends of security log data.The ideal candidate will have a strong understanding of...


  • Troy, New York, United States Conifer Park Inc. Full time

    Job TitleAssistant Clinic DirectorWe are seeking a highly skilled and experienced professional to fill the role of Assistant Clinic Director with our Outpatient Chemical Dependence Clinic program located in Troy, NY.This position will provide comprehensive psychosocial assessment and diagnostic services to patients, as well as comprehensive case management...


  • Troy, New York, United States I-Link Solutions Full time

    Job Summary:We are seeking a highly skilled Senior Business Intelligence Developer to join our team at I-Link Solutions. As a key member of our Business Intelligence team, you will be responsible for designing, developing, and implementing complex business intelligence solutions using IBM Cognos BI Framework Manager and Transformer.Key...


  • Troy, New York, United States BioSpace, Inc. Full time

    Job SummaryThe Director of CMC Industry and Regulatory Intelligence will play a critical role in enabling chemistry manufacturing and controls (CMC) quality and compliance excellence at BioSpace, Inc. This individual will be responsible for ensuring that the company maintains effective systems for monitoring, analyzing, communicating, implementing, and...