Client Service Representative

4 days ago


Troy, New York, United States Troy Veterinary Hospital Full time
About the Role

We are seeking a compassionate and skilled Client Service Representative to join our team at Troy Veterinary Hospital. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Answer telephone calls and respond to client inquiries in a professional and friendly manner
  • Prepare patient files and maintain accurate records
  • Relay client correspondence and updates to client financial records
  • Provide basic animal care information and educate clients on over-the-counter products
  • Admit patients and handle medical records entries accurately
  • Prepare client invoices for services performed
  • Handle payment transactions
  • Receive and relay telephone, fax, and email messages accurately and promptly
Benefits

We offer a competitive compensation package, including great pay and a 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th%. Additionally, we provide an Employee Ruff-erral Program, continuing education yearly allowance for skills development, uniform allowance, and Employee Assistance Program (EAP).

Requirements
  • High school diploma or equivalent
  • Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
  • Significant experience with basic office functions in a busy office environment
  • Must be a team player and have compassion for pets and their people
About Us

Troy Veterinary Hospital is an AAHA-accredited veterinary hospital dedicated to providing the best possible care for our patients and clients. We are passionate about what we do and strive to create exceptional work experiences for our hospital teams.



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