Customer Service Leader

4 weeks ago


Troy, New York, United States Hannaford Supermarkets Full time
Job Summary

As a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our store, and your role will be critical in maintaining a clean, safe, and welcoming environment for our customers and associates.

Key Responsibilities

* Provide excellent customer service and resolve customer complaints in a timely and professional manner.
* Maintain a clean and organized store environment, including the front end and service desk areas.
* Supervise and train front end and service desk associates to ensure they are meeting customer service standards.
* Assist with special projects and perform other duties as assigned by management.

Requirements

* Effective communication and customer service skills.
* Ability to work in a fast-paced environment and multitask with ease.
* Demonstrated ability to lead and motivate a team to achieve customer service goals.

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.

Preferred Requirements

* High school diploma or equivalent required.
* Previous customer service or supervisory experience preferred.

Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.

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